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BBT IV - B2B

Company: Altice USA
Location: Rocky Mount
Posted on: October 13, 2019

Job Description:

BBT IV - B2B

Job ID: 2019-23116
Location: Rocky Mount, NC

Altice Technical Services US is a business entity within the Altice family of companies. Altice Technical Services US is a first of its kind national services organization capable of deploying and implementing cutting edge video, internet and voice products and networks to the consumer. We promote the culture of an innovative start-up company that is intensely focused on providing the highest level of service to our clients. Altice Technical Services is responsible for the technical service delivery from the execution at our head ends through to the customer premise. You have an opportunity to be on the ground floor of something new and exciting as we innovate and introduce services such as fiber to the home and bring Generation Gigaspeed to life.

Under general supervision the Broadband Technician installs, replaces, repairs and disconnects cable services (video, data, telephone) at primarily commercial locations. This role interacts with customers as the face of the organization, delivering stellar customer service while troubleshooting technical issues, resolving customer concerns, and providing customer education on services, programs, and options.

Essential Functions

* Install, test, troubleshoot, and replace company hardware and services (video, data, telephone) in residential & commercial structures while ensuring proper connection from the tap to consumer devices; disconnect services when appropriate

* Utilize appropriate diagnostic tools to troubleshoot and resolve network problems and mitigate customer impacting issues by resolving them on-the-spot or by making appropriate escalations to the network maintenance team

* Maintain network integrity and performance proactively by completing required service-level tests and home certifications

* Comply with all company and industry safety programs and plans and immediately notify superiors of safety concerns and violations

* Educate consumers on product availability and operations, proactively recommending service and/or equipment upgrades where appropriate

* Utilize automated routing systems to monitor service call schedules and ensure on-time arrival to scheduled service windows; coordinate with dispatch or supervisor to adjust where appropriate

Qualifications / Requirements

* High school diploma or equivalent

* Competency in basic mathematics

* Competency in basic electronics

* Fluency in English (written and verbal) with the ability to communicate in person and by telephone

* Competency operating a Microsoft Windows-based computer

* Ability to comprehend and operate testing equipment, including but not limited to signal level meters, ohm meters, etc.

* Ability to prioritize and organize work effectively

* Ability to work independently as well as with others as part of a team

* Ability to work varying hours including nights, weekends, and holidays when required

Working Conditions and Physical Demand Requirements

* Various conditions ranging from office environment to prolonged exposure to the environment. Exposure may include inclement weather. Exposure to active construction sites and associated risks.

* Position will require frequent standing, stooping, lifting, bending, kneeling, crawling, reaching, and twisting

* Must be able to safely operate company-owned motor vehicles and may also operate hydraulic lift bucket trucks and work at heights

* Must be able to lift up-to 75 pounds, carry and climb ladders (including extension ladders up to 28 feet), and climb utility poles using gaffs, hooks, and climbing belt with a combined operator and equipment weight not to exceed 350 pounds

* Must have adequate vision to differentiate colored wires

* Must have adequate dexterity to manipulate small connectors and hand tools

Altice Technical Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Keywords: Altice USA, Rocky Mount , BBT IV - B2B, Sales , Rocky Mount, North Carolina

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