Inside Sales Support Specialist

Company: MED-EL Corporation
Location: Durham
Posted on: February 16, 2026

Job Description:

Job Description Job Description Description: About the Company: MED-EL Corporation is a global leader in hearing implant technology and research. While headquarters resides in Austria, our US branch is based in Durham, North Carolina, at Research Triangle Park. We pride ourselves in being innovators through and through. We bring people the joy of sound through our extensive portfolio of hearing technology and consistently pursue product and process improvement. MED-EL hearing implant systems combine the latest scientific advances, engineering, and manufacturing techniques to offer performance, safety, and reliability. With people at the epicenter of our research and technology, we relentlessly pursue connection—connection to sound, connection to each other, connection to possibility. Here at MED-EL, we are proud to offer a diverse, team-focused culture driven by our passion to support candidates, recipients, their families, and clinical partners. Our Mission: Delivering leading-edge technology to restore hearing and empower connection. About the Role: The Inside Sales Support Specialist plays a key role in supporting MED-EL’s commercial success by serving as a proactive, reliable point of contact for designated customer accounts. This hybrid role blends consultative inside sales with responsive service, ensuring key customers receive timely assistance for purchase orders, order status, contracted pricing, and general account coordination. In addition, this position leads all U.S. ADHEAR inquiries and sales efforts, acting as the primary driver for product education, quoting, and conversion. Through strong communication, attention to detail, and sales follow-through, this role helps ensure a positive experience for customers while supporting revenue growth across our hearing implant portfolio. Primary Responsibilities: Inside Sales · Prepare and follow up on quotes, proposals, and product information requests for designated key customers · Lead customer set up and changes within region for all new accounts · Quota responsibility for ADHEAR product line · Maintain accurate records of sales activities, opportunities, and customer interactions in CRM ; update contact information and connections in a timely manner; maintain accurate clinic profiles · Collaborate with field sales representatives to support territory growth and pipeline development · Identify upsell and cross-sell opportunities across MEDEL’s product portfolio · Support virtual sales events, webinars, and product launches · Run touchpoint cadence between field visits Customer Support · Respond to inquiries regarding pricing, order status, and warranty claims for designated customers · Provide guidance to utilization of customer portal · Coordinate with region customer service lead, operations, finance, and technical support to resolve customer issues · Ensure compliance with regulatory and documentation requirements · Maintain high levels of customer satisfaction through timely and empathetic communication Position Qualifications: 3 years in inside sales, customer service, or order management, ideally in medical devices or healthcare Associate or bachelor's degree preferred, equivalent experience considered in lieu of degree Strong written and verbal communication and relationship-building skills with a customer-first mindset Proficiency in CRM and ERP systems (e.g., Microsoft Dynamics, Nav18, SAP) Comfortable making outbound calls and handling objections professionally Detail-oriented with excellent organizational and multitasking abilities Required to be in Eastern Time Zone (EST) Located in the Northeast preferred; experience working with Northeast customers preferred What We Offer: We know that benefits are important to you, and we offer a robust benefits package including: Medical, dental, and vision coverage available, effective on the first day of the month following 30 days of active service. 401k Match Health Savings Account Short term and long-term disability paid by the company. Company paid life insurance with an option to purchase additional coverage. FSA Dependent Care Pet Insurance Critical Illness Accident Insurance PTO – 20 days annual that is accrued each pay period. Plus 40 hours Medical/Sick leave annual, prorated from hire date and 9 holidays. Employee Assistance Program MED-EL Corporation is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development. Requirements:

Keywords: MED-EL Corporation, Rocky Mount , Inside Sales Support Specialist, Sales , Durham, North Carolina