Customer Service Rep - NCTA

Company: GC Services Limited Partnership
Location: Rocky Mount
Posted on: March 20, 2023

Job Description:

Provides quality service and information regarding various available services to inbound callers and makes necessary follow-up outbound calls.













Responsibilities

• Processes credit card payments over phone or via Storefront for new and existing accounts.
• -Researches and resolves customer issues.
• Processes and completes multiple types of forms.
• Writes and receives correspondence via fax, mail, and e-mail.
• Negotiates payments and fee reductions up to established limits.
• Reviews notices and verifies data through use of several computer systems.
• Documents phone calls and actions in database or forms.
• Receives and processes account update requests from inbound phone calls and mail, as directed.
• Records individual completed daily work statistics.
• Troubleshoots situations accurately, quickly, and efficiently for phone customers.
• Assists other departments or functions with tasks when needed.
• Possesses knowledge in NC Quick Pass processing procedures and performs the following: - Transponder fulfillment; Bill-by-Mail invoicing; Payment processing; Service request processing; Mail house document QA review; Nixie processing; and Ferry phone reservation requests and inquiries.
• Performs accurate data entry of license plate numbers from images into database (Image Review.)
• Possesses overall knowledge of GC Services and NCTA guidelines for resolution codes to be used on images viewed.
• Reaches or exceeds daily quotas for number of images processed and within acceptable error rates.
• Assists with customer account maintenance.
• Performs data entry.
• Serves as back up for Storefront and back office.
• Greets and assists customers in Storefront lobby.
• Performs opening and closing duties in Storefront lobby.
• Performs CSR Greeter duties throughout the shift.
• Processes mail and fax applications; -processes correspondence received via mail or fax; processes account replenishments; processes account closures; processes "payment return" correspondence.
• Assists with weekly destruction of check payments.
• Assists with updating Inventory Report.
• Processes incoming and outgoing mail (operating equipment including sorters, scanners, printers, and postage metering and sealing equipment.)
• Processes nixie mail in VECTOR and processes re-mail items when applicable.
• Maintains an above-average attendance record.
• Completes Batch Control Log for incoming mail.
• Scans documentation for attachment to accounts
• Adhere to Company attendance, punctuality, and meal and rest break requirements
• Maintain concentration and focus in order to meet performance goals
• React positively to an ongoing, changing environment
• Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
• Maintain good working relationship with assigned supervisors and coworkers
• Work safely without presenting a threat to self or others
• Perform additional duties as required by management
  
  
  
  
  
  
  
  
  
  
  
  
  
  Qualifications
  
  
  
  
  
  
  
  
  
  Education:High School Diploma or GED is requiredExperience:No experience necessaryComputer Experience:Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems.Skills & Abilities:
  • Good knowledge of business English, spelling, and punctuation. Must be able to communicate clearly and effectively, both orally and in writing.
  • Excellent customer service experience.
  • Must be able to provide quality customer service and able to work with difficult or abusive customers, on occasion, while still maintaining a strict level of professionalism.
  • Ability to project and convey a positive, concerned, and professional image to - - customers.
  • Ability to be adaptable and quickly adjust to change.
  • Must be able to conduct data search efficiently and effectively while working within specific time constraints.
  • Must be able to conduct data search efficiently and effectively while working within specific time constraints
  • Ability to maintain a well-organized work area
  • Must be able to maintain specific level of punctuality and be flexible to work at any time within center hours
  • Concentrate and focus for extended periods of time
  • Cope with high-stress and changing environment
  • Adhere to policies and procedures
  • Adhere to work schedule and punctuality requirementsAll job offers are contingent upon completion of drug and background checks.GC Services is an equal opportunity employer: M/F/Disabled/Vet
    
    
    
    

Keywords: GC Services Limited Partnership, Rocky Mount , Customer Service Rep - NCTA, Sales , Rocky Mount, North Carolina