Customer Service Rep - NCTA
Company: GC Services Limited Partnership
Location: Rocky Mount
Posted on: March 20, 2023
Job Description:
Provides quality service and information regarding various
available services to inbound callers and makes necessary follow-up
outbound calls.
Responsibilities
- Processes credit card payments over phone or via Storefront for
new and existing accounts.
- -Researches and resolves customer issues.
- Processes and completes multiple types of forms.
- Writes and receives correspondence via fax, mail, and
e-mail.
- Negotiates payments and fee reductions up to established
limits.
- Reviews notices and verifies data through use of several
computer systems.
- Documents phone calls and actions in database or forms.
- Receives and processes account update requests from inbound
phone calls and mail, as directed.
- Records individual completed daily work statistics.
- Troubleshoots situations accurately, quickly, and efficiently
for phone customers.
- Assists other departments or functions with tasks when
needed.
- Possesses knowledge in NC Quick Pass processing procedures and
performs the following: - Transponder fulfillment; Bill-by-Mail
invoicing; Payment processing; Service request processing; Mail
house document QA review; Nixie processing; and Ferry phone
reservation requests and inquiries.
- Performs accurate data entry of license plate numbers from
images into database (Image Review.)
- Possesses overall knowledge of GC Services and NCTA guidelines
for resolution codes to be used on images viewed.
- Reaches or exceeds daily quotas for number of images processed
and within acceptable error rates.
- Assists with customer account maintenance.
- Performs data entry.
- Serves as back up for Storefront and back office.
- Greets and assists customers in Storefront lobby.
- Performs opening and closing duties in Storefront lobby.
- Performs CSR Greeter duties throughout the shift.
- Processes mail and fax applications; -processes correspondence
received via mail or fax; processes account replenishments;
processes account closures; processes "payment return"
correspondence.
- Assists with weekly destruction of check payments.
- Assists with updating Inventory Report.
- Processes incoming and outgoing mail (operating equipment
including sorters, scanners, printers, and postage metering and
sealing equipment.)
- Processes nixie mail in VECTOR and processes re-mail items when
applicable.
- Maintains an above-average attendance record.
- Completes Batch Control Log for incoming mail.
- Scans documentation for attachment to accounts
- Adhere to Company attendance, punctuality, and meal and rest
break requirements
- Maintain concentration and focus in order to meet performance
goals
- React positively to an ongoing, changing environment
- Demonstrate the ability to handle pressure when attempting to
meet deadlines and performance goals
- Maintain good working relationship with assigned supervisors
and coworkers
- Work safely without presenting a threat to self or others
- Perform additional duties as required by management
Qualifications
Education:High School Diploma or GED is requiredExperience:No
experience necessaryComputer Experience:Must be able to type
quickly and accurately, use a mouse effectively, and have a basic
understanding of Windows-based operating systems.Skills &
Abilities:
- Good knowledge of business English, spelling, and punctuation.
Must be able to communicate clearly and effectively, both orally
and in writing.
- Excellent customer service experience.
- Must be able to provide quality customer service and able to
work with difficult or abusive customers, on occasion, while still
maintaining a strict level of professionalism.
- Ability to project and convey a positive, concerned, and
professional image to - - customers.
- Ability to be adaptable and quickly adjust to change.
- Must be able to conduct data search efficiently and effectively
while working within specific time constraints.
- Must be able to conduct data search efficiently and effectively
while working within specific time constraints
- Ability to maintain a well-organized work area
- Must be able to maintain specific level of punctuality and be
flexible to work at any time within center hours
- Concentrate and focus for extended periods of time
- Cope with high-stress and changing environment
- Adhere to policies and procedures
- Adhere to work schedule and punctuality requirementsAll job
offers are contingent upon completion of drug and background
checks.GC Services is an equal opportunity employer:
M/F/Disabled/Vet
Keywords: GC Services Limited Partnership, Rocky Mount , Customer Service Rep - NCTA, Sales , Rocky Mount, North Carolina
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