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Customer Service Rep - NCTA

Company: GC Services Limited Partnership
Location: Rocky Mount
Posted on: March 20, 2023

Job Description:

Provides quality service and information regarding various available services to inbound callers and makes necessary follow-up outbound calls.


  • Processes credit card payments over phone or via Storefront for new and existing accounts.
  • -Researches and resolves customer issues.
  • Processes and completes multiple types of forms.
  • Writes and receives correspondence via fax, mail, and e-mail.
  • Negotiates payments and fee reductions up to established limits.
  • Reviews notices and verifies data through use of several computer systems.
  • Documents phone calls and actions in database or forms.
  • Receives and processes account update requests from inbound phone calls and mail, as directed.
  • Records individual completed daily work statistics.
  • Troubleshoots situations accurately, quickly, and efficiently for phone customers.
  • Assists other departments or functions with tasks when needed.
  • Possesses knowledge in NC Quick Pass processing procedures and performs the following: - Transponder fulfillment; Bill-by-Mail invoicing; Payment processing; Service request processing; Mail house document QA review; Nixie processing; and Ferry phone reservation requests and inquiries.
  • Performs accurate data entry of license plate numbers from images into database (Image Review.)
  • Possesses overall knowledge of GC Services and NCTA guidelines for resolution codes to be used on images viewed.
  • Reaches or exceeds daily quotas for number of images processed and within acceptable error rates.
  • Assists with customer account maintenance.
  • Performs data entry.
  • Serves as back up for Storefront and back office.
  • Greets and assists customers in Storefront lobby.
  • Performs opening and closing duties in Storefront lobby.
  • Performs CSR Greeter duties throughout the shift.
  • Processes mail and fax applications; -processes correspondence received via mail or fax; processes account replenishments; processes account closures; processes "payment return" correspondence.
  • Assists with weekly destruction of check payments.
  • Assists with updating Inventory Report.
  • Processes incoming and outgoing mail (operating equipment including sorters, scanners, printers, and postage metering and sealing equipment.)
  • Processes nixie mail in VECTOR and processes re-mail items when applicable.
  • Maintains an above-average attendance record.
  • Completes Batch Control Log for incoming mail.
  • Scans documentation for attachment to accounts
  • Adhere to Company attendance, punctuality, and meal and rest break requirements
  • Maintain concentration and focus in order to meet performance goals
  • React positively to an ongoing, changing environment
  • Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
  • Maintain good working relationship with assigned supervisors and coworkers
  • Work safely without presenting a threat to self or others
  • Perform additional duties as required by management


    Education:High School Diploma or GED is requiredExperience:No experience necessaryComputer Experience:Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems.Skills & Abilities:
    • Good knowledge of business English, spelling, and punctuation. Must be able to communicate clearly and effectively, both orally and in writing.
    • Excellent customer service experience.
    • Must be able to provide quality customer service and able to work with difficult or abusive customers, on occasion, while still maintaining a strict level of professionalism.
    • Ability to project and convey a positive, concerned, and professional image to - - customers.
    • Ability to be adaptable and quickly adjust to change.
    • Must be able to conduct data search efficiently and effectively while working within specific time constraints.
    • Must be able to conduct data search efficiently and effectively while working within specific time constraints
    • Ability to maintain a well-organized work area
    • Must be able to maintain specific level of punctuality and be flexible to work at any time within center hours
    • Concentrate and focus for extended periods of time
    • Cope with high-stress and changing environment
    • Adhere to policies and procedures
    • Adhere to work schedule and punctuality requirementsAll job offers are contingent upon completion of drug and background checks.GC Services is an equal opportunity employer: M/F/Disabled/Vet

Keywords: GC Services Limited Partnership, Rocky Mount , Customer Service Rep - NCTA, Sales , Rocky Mount, North Carolina

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