Domino's Customer Service Representative Rocky Mount, NC
Company: Crum Pizza dba Domino's Pizza
Location: Rocky Mount
Posted on: January 15, 2021
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Job Description:
ABOUT THE JOB You got game? You got spring in your step? You
want the best job in the world! And schedules that work with you,
not against you? That's right, we live to beat the rush and make it
possible to make, bake or take pizzas during the hungry hours of
the day and night, part or full time. You'll have plenty of time
left over for school, hanging with your friends, or whatever. Sound
good? Even if you just need a second job for some extra cash,
Domino's Pizza is the perfect place for you. We are searching for
qualified customer service reps with personality and people skills.
We're growing so fast it's hard to keep up, and that means Domino's
has lots of ways for you to grow (if that's what you want), perhaps
to management, perhaps beyond. Whether it's your hobby, main-gig,
or supplemental job, drop us a line. We're bound to have just the
thing for you. ADVANCEMENT Many of our team members began their
careers as delivery drivers and today are successful Domino's
franchise owners. From customer service representative to
management, General Manager to Manager Corporate Operations or
Franchisee, our stores offer a world of opportunity. DIVERSITY Our
mission is to recognize, appreciate, value and utilize the unique
talents and contributions of all individuals. To create an
environment where all team members, because of their differences,
can reach their highest potential. SUMMARY STATEMENT We take pride
in our team members and our team members take pride in Domino's
Pizza! Being the best pizza delivery company in the world requires
exceptional team members working together. At Domino's Pizza, our
people come first! JOB REQUIREMENTS You must be 18 years of age or
older. General job duties for all store team members Operate all
equipment. Stock ingredients from delivery area to storage, work
area, walk-in cooler. Prepare product. Receive and process
telephone orders. Take inventory and complete associated paperwork.
Clean equipment and facility approximately daily. Training
Orientation and training provided on the job. Communication Skills
Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to
process orders both over the phone and in person. Essential
Functions/Skills Ability to add, subtract, multiply, and divide
accurately and quickly (may use calculator). Must be able to make
correct monetary change. Verbal, writing, and telephone skills to
take and process orders. Motor coordination between eyes and
hands/fingers to rapidly and accurately make precise movements with
speed. Ability to enter orders using a computer keyboard or touch
screen. WORK CONDITIONS Exposure to:Varying and sometimes adverse
weather conditions when removing trash and performing other outside
tasks. In-store temperatures range from 36 degrees in cooler to 90
degrees and above in some work areas.Sudden changes in temperature
in work area and while outside. Fumes from food odors. Exposure to
cornmeal dust. Cramped quarters including walk-in cooler. Hot
surfaces/tools from oven up to 500 degrees or higher. Sharp edges
and moving mechanical parts.
SENSING Talking and hearing on telephone. Near and mid-range vision
for most in-store tasks. Depth perception. Ability to differentiate
between hot and cold surfaces. TEMPERAMENTSThe ability to direct
activities, perform repetitive tasks, work alone and with others,
work under stress, meet strict quality control standards, deal with
people, analyze and compile data, make judgements and decisions.
Additional Job Details PHYSICAL REQUIREMENTS including, but not
limited to the following: Standing-Most tasks are performed from a
standing position. Walking - For short distances for short
durations.Surfaces include ceramic tile "bricks" with linoleum in
some food process areas. Height of work surfaces is between 36" and
48". Sitting - Paperwork is normally completed in an office at a
desk or table. Lifting - Bulk product deliveries are made twice a
week or more and are unloaded by the team member using a hand
truck. Deliveries may include cases of ingredients and supplies
weighing up to 50 pounds with dimensions of up to 3' x 1.5'. Cases
are usually lifted from floor and stacked onto shelves up to 72"
high. Carrying - Large cans, weighing 3 pounds, 7 ounces, are
carried from the workstation to storage shelves.Occasionally, pizza
sauce weighing 30 pounds is carried from the storage room to the
front of the store.Trays of pizza dough are carried three at a time
over short distances, and weigh approximately 12 pounds per tray.
Pushing - To move trays which are placed on dollies. A stack of
trays on a dolly is approximately 24" - 30" and requires a force of
up to 7.5 pounds to push. Trays may also be pulled. Climbing - Team
members must infrequently navigate stairs or climb a ladder to
change prices on signs, wash walls, perform maintenance.
Stooping/Bending - Forward bending at the waist is necessary at the
pizza assembly station. Toe room is present, but workers are unable
to flex their knees while standing at this station. Duration of
this position is approximately 30 - 45 seconds at one time,
repeated continuously during the day. Forward bending is also
present at the front counter and when stocking ingredients.
Crouching/Squatting - Performed occasionally to stock shelves and
to clean low areas. Reaching - Reaching is performed continuously;
up, down and forward. Workers reach above 72" occasionally to turn
on/off oven controls, change prices on sign, and lift and lower
objects to and from shelves. Workers reaching down to perform such
tasks as scooping cornmeal from a plastic barrel, or washing
dishes. Workers reach forward when obtaining topping ingredients,
cleaning work surfaces, or answering phones. Hand Tasks - Eye-hand
coordination is essential. Use of hands is continuous during the
day. Frequently activities require use of one or both hands.
Shaping pizza dough requires frequent and forceful use of forearms
and wrists. Workers must manipulate a pizza peel when removing
pizza from the oven, and when using the rolling cutter. Frequent
and/or forceful pinching is required in the assembly of cardboard
pizza boxes. Team Members must be able to grasp cans, the phone,
the pizza cutter and pizza peel, and pizza boxes. Machines, Tools,
Equipment, Work Aids - Team Members may be required to utilize
pencils/pens, computers, telephones, calculators, TDD equipment,
pizza cutter and pizza peel. Category: Customer Service , Keywords:
Customer Service Representative
Keywords: Crum Pizza dba Domino's Pizza, Rocky Mount , Domino's Customer Service Representative Rocky Mount, NC, Sales , Rocky Mount, North Carolina
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