Detect & Investigation Quality Analyst Senior
Company: PNC Financial Services Group
Location: Rocky Mount
Posted on: October 7, 2019
At PNC, our people are our greatest differentiator and competitive
advantage in the markets we serve. We are all united in delivering
the best experience for our customers. As a Detection &
Investigation Quality Analyst Senior within PNC's Anti-Money
Laundering (AML) Surveillance Operations organization, you can be
based in Cleveland, OH, Pittsburgh, PA, Rocky Mount, NC or
- Utilizing standard procedures and independent judgment,
conducts quality analysis of the investigations performed by staff.
Identifies systemic issues and drives correction.
- Reviews complex and/or high impact investigations prepared by
staff to ensure decision making is appropriate and documented.
Ensures narratives are complete, accurate, and comply with external
guidance and internal policies and procedures. Applies subject
matter and industry knowledge to vet case decisions and resolve
discrepancies appropriately. Ensures the appropriate materials and
documentation of the investigation performed are retained.
- Maintains strong quality control protocols. Works with staff to
develop and improve incoming quality. Coaches and mentors
analysts/investigators on indicators of various typologies and
emerging threats. Acts as a resource to less experienced
- Identifies and analyzes complex factors related to risk
mitigation and protection, anticipating potential consequences and
recommending appropriate controls. Identifies systemic issues, and
facilitates effective root cause analysis and corrective
- Elevates high profile or high risk cases to appropriate
management to ensure visibility of potential reputational risks.
Facilitates continuous improvement projects.
PNC Employees take pride in our reputation and to continue building
upon that we expect our employees to be:
- Customer Focused - Knowledgeable of the values and practices
that align customer needs and satisfaction as primary
considerations in all business decisions and able to leverage that
information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the
risks associated with their business objectives and activities to
ensure they adhere to and support PNC's Enterprise Risk Management
CompetenciesAnti-money Laundering/Sanctions Policies and Procedures
Knowledge of and ability to prevent or report money laundering and
Sanctions-related activities in banking and financial services
Business Process Improvement Knowledge of and ability to use
methods for identifying, evaluating, introducing and implementing
more efficient approaches to performing business related
Decision Making and Critical Thinking Understanding of the issues
related to the decision-making process; ability to analyze
situations fully and accurately, and reach productive
Effective Communications Understanding of effective communication
concepts, tools and techniques; ability to effectively transmit,
receive, and accurately interpret ideas, information, and needs
through the application of appropriate communication behaviors.
Fraud Detection and Prevention Knowledge of and ability to utilize
processes, tools, and techniques for detecting, addressing and
preventing fraudulent situations.
Matrix Management Ability to build and use effective working
relationships within own department and across department,
functional, and geographic reporting lines.
Operational Risk Knowledge of policies and processes for
operational risk management; ability to use tools, data, and best
practices to identify, assess, and manage operational risk
Problem Solving Knowledge of approaches, tools, techniques for
recognizing, anticipating, and resolving organizational,
operational or process problems; ability to apply this knowledge
appropriately to diverse situations.
Quality Management Knowledge of quality management methods, tools,
and techniques used to create and support an environment that meets
the needs of the organization.
Regulatory Environment - Financial Services Knowledge of and
ability to help an organization adapt to applicable federal, state,
local, and company-specific regulations, policies, and guidelines
affecting business practices.
Roles at this level typically require a university / college
degree, with 2+ years of relevant professional experience. In lieu
of a degree, a comparable combination of education and experience
(including military service) may be considered.
Disability Accommodations Statement
The PNC workplace is inclusive and supportive of individual needs.
If you have a physical or other impairment that might require an
accommodation, including technical assistance with the PNC Careers
website or submission process, please call 877-968-7762 and select
Option 4: Recruiting or contact us via email at
The Human Resources Service Center hours of operation are Monday -
Friday 9:00 AM to 5:00 PM ET.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons
regardless of race, color, sex, religion, national origin, age,
sexual orientation, gender identity, disability, veteran status, or
other categories protected by law.
Keywords: PNC Financial Services Group, Rocky Mount , Detect & Investigation Quality Analyst Senior, Professions , Rocky Mount, North Carolina
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