Microsoft 365 / PC Support Technician - Entry Level

Company: Eagle Transport Corporation
Location: Rocky Mount
Posted on: November 26, 2022

Job Description:

Microsoft 365 / PC Support Technician

*Eagle Transport Corporation*
Rocky Mount, NC

Since 1969, Eagle Transport has served as an industry leader in the transportation industry, with terminals located throughout the eastern United States. Eagle Transport provides transportation of fuel, chemical, and dry bulk products. With our continued expansion and growth in the Southeast, we are looking for key team members to join Eagle's IT Department at our corporate headquarters in Rocky Mount, NC.

*Job Description*

The Microsoft 365 / PC Support Technician will report to the Vice President of Information Technology. This role will provide first-level support to all employees of Eagle Transport Corporation through the Information Technology Help Desk. The Support Technician will also provide support for the IT Operations team using an IBM iSeries (AS/400) system when necessary.

Eagle Transport IT Services include professional and technical work in telecommunications, computer networking, PC Hardware, and enterprise desktop applications. Work is performed via telephone, email, remote desktop software, and Help Desk application.

*Responsibilities*

* Provide timely and quality service and support, analyzing computer problems, implementing solutions, training end-users, documenting incidents, and performing other tasks to support the goals of Eagle Transport
* Prepare and install the needed software
* Test new computers for the user as well as decommission computers for recycling
* Provide technical support for Windows Operating Systems, PC hardware, PC applications, IP phones, printers, mobile devices, etc.
* Install and configure PCs and laptops
* Assist in Microsoft 365 administration and support, including Teams, SharePoint, One Drive, Outlook 365, security, etc.
* Maintain SQL Reports through knowledge of SQL for different departments
* Provide assistance with Help Desk requests as assigned by the Help Desk Manager
* Onboard new desktops, cell phones, laptops, and others as needed
* Maintain Life Cycle IT asset management
* Participate in the after-hours, on-call rotation, 24x7x365
* Travel: 10%

*Certifications*

Candidates with one or more of the equivalent certifications will be strongly considered:

* CompTIA A+
* CompTIA S+CE
* CompTIA Security+
* Microsoft 365 Certified

*Education*

Two-year degree or higher in Computer Science, Information Technology, or other related disciplines. A combination of education, training, or certifications that provide the requisite knowledge, skills, and abilities may be substituted for a degree.

*Qualifications*

* Must have strong communication, written and verbal, and analytical and problem-solving skills
* Must be proficient in SQL scripting
* Must have strong teamwork qualities with the ability to establish and maintain solid working relationships with peers, customers, and management
* Must have the ability to connect with users, and other technical teams to collect requirements, and describe software product features, technical designs, and product approaches
* Must be self-motivated and take ownership of assigned tasks
* Must have excellent project management skills and attention to detail
* Must be willing to take 1st level end-user support calls as needed as well as after-hour support rotation

*Additional Preferred Experience*

* Experience with SQL Server and/or SharePoint is a plus
* Microsoft PowerShell, vSphere PowerCLI, or comparable scripting experience preferred.
* Proficient in SQL Structured Language

Job Type: Full-time

Benefits:
* 401(k) matching
* Dental insurance
* Employee assistance program
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Professional development assistance
* Referral program
* Vision insurance
Schedule:
* Day shift

Work Location: One location%58047475%

Keywords: Eagle Transport Corporation, Rocky Mount , Microsoft 365 / PC Support Technician - Entry Level, Professions , Rocky Mount, North Carolina