RockyMountRecruiter Since 2001
the smart solution for Rocky Mount jobs

Call Center Representative

Company: Alorica
Location: Rocky Mount
Posted on: November 27, 2019

Job Description:

GET TO KNOW ALORICAAt Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.JOB SUMMARYYour mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service.You're literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.KEY JOB RESPONSIBILITIES* Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns

* Maintains and updates customer information as necessary

* Calmly attempts to resolve and de-escalate any issues

* Escalates calls to supervisor when necessary and appropriate

* Responds to requests for assistance and/or possible processing of credit card authorizations

* Tracks call-related information for auditing and reporting purposes

* Provides feedback reports on call issues related to downtime and/or training issues

* Upsells to customers as necessary

WHY JOIN ALORICA?Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much - that's why we're so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.Simply put, we want to make lives better---one interaction at a time. And to do that, we need the very best people to join us.But please, allow us to entice you further! As an Alorica employee, you may receive:* Paid training

* Flexible training schedules

* Medical and dental benefits

* Paid time off

* Paid holiday and sick time

* Retirement planning options (401(k))

* Employee discounts through client programs

Working at Alorica means potentially having the freedom to explore all kinds of career options - from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because when you're at your best, that's when we're at our best.So what do you say? Ready to take the next step?JOB REQUIREMENTSMinimum Education and Experience:* High School Diploma or GED required; college degree preferred

* Customer service experience a plus

* Phone-related customer service a major plus

* Familiarity with Microsoft Windows, Word, and Excel applications

* Bilingual language skills a plus

Knowledge, Skills and Abilities:* Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a time

* Ability to use phone and computer systems

* Excellent oral and written communication skills

* Strong listening/comprehension skills

* Ability to stay composed and objective

* Conversational, patient and confident, with a positive attitude

WORKING CONDITIONSWork Environment* A climate controlled, contact center environment - filled with amazing people, incredible career opportunities and the occasional dance-off

* Constant usage of phone and computer systems

Physical DemandsConstant sedentary work. You'll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you.DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.TAKE THE NEXT STEPLet's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead.You ready? Let's do this.About Alorica:Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.

Keywords: Alorica, Rocky Mount , Call Center Representative, Other , Rocky Mount, North Carolina

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Teller 20 hours Brynn Marr Branch
Description: Job Description Important Note: During
Company: Wells Fargo
Location: Jacksonville
Posted on: 12/13/2019

Provider Monitoring Specialist
Description: Education - Bachelor's Degree - Master's Degree Skills - Quality Assurance - Communication Skills - Organizational Skills Corporate Office: 514 East Main Street Post Office Box 369 Beulaville, N.C. 28518 (more...)
Company: Eastpointe
Location: Rocky Mount
Posted on: 12/13/2019

No CDL? No Problem!
We Train, We Hire, We Pay.

Description: No CDL No Problem br We Train, We Hire, We Pay.You can get your CDL in just 21-days At C.R. England, we offer zero out-of-pocket CDL training at our Premier
Company: Cr England
Location: Suffolk
Posted on: 12/13/2019


Two Year Lease-to-Own: No Money Down, No Credit Check, No Balloon Payment, Walkaway Lease
Description: Two Year Lease-to-Own: No Money Down, No Credit Check, No Balloon Payment, Walkaway LeaseLEASE PURCHASE OWNER OPERATOR OPPORTUNITIESDon't Wait, Call Now 956-275-290824 Months and You OWN IT - Ownership (more...)
Company: US Xpress
Location: Jacksonville
Posted on: 12/13/2019

Border Patrol Agent
Description: Find your calling. Protect your country. Apply now. Working for U.S. Customs and Border Protection CBP means keeping your country safe from dangerous people and materials attempting to
Company: U.S. Customs and Border Protection
Location: Rocky Mount
Posted on: 12/13/2019

Now Hiring: (PT) Few Minutes Gets You $300 For Questionnaire
Description: 1 Enter Email 2
Company: Part-Time-Cash
Location: Burlington
Posted on: 12/13/2019

Two Year Lease-to-Own: No Money Down, No Credit Check, No Balloon Payment, Walkaway Lease
Description: Two Year Lease-to-Own: No Money Down, No Credit Check, No Balloon Payment, Walkaway LeaseLEASE PURCHASE OWNER OPERATOR OPPORTUNITIESDon't Wait, Call Now 956-275-290824 Months and You OWN IT - Ownership (more...)
Company: US Xpress
Location: Chapel Hill
Posted on: 12/13/2019

CDL-A Tanker Owner Operator Truck Driver
Description: CDL-A Owner Operator Tanker Hazmat Drivers Needed for Our Location in Sanford, NC Celebrating over 100 years of solid success, Quality Carriers wants to help you Find Your Lane. We offer the variety in (more...)
Company: Quality Carriers
Location: Chapel Hill
Posted on: 12/13/2019

Sr. Project Lead
Description: Job Location: United States : North Carolina : Cary Role Value Proposition:We are looking for a Senior Project Lead to join our Retirement and Income Solutions team. The incumbent will set high standards (more...)
Company: Metlife Tech Jobs
Location: Chapel Hill
Posted on: 12/13/2019

Class A CDL SOUTHEAST REGIONAL Truck Driver
Description: driver regional trucks trucking br br This SOUTH EAST regional driving position features unlimited miles weekly with running only 5 STATES AL, NC, SC, GA, and FL dry van freight. If you want to hit (more...)
Company: Carroll Fulmer Logistics
Location: Chapel Hill
Posted on: 12/13/2019

Log In or Create An Account

Get the latest North Carolina jobs by following @recnetNC on Twitter!

Rocky Mount RSS job feeds