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Tier 3 Helpdesk

Company: Gravity IT Resources
Location: Raleigh
Posted on: October 22, 2019

Job Description:

Job Title: Tier 3 Helpdesk Location: Raleigh, NC Job-Type: Permanent Referral Fee: $1100 Position Overview: Gravity is looking for a technical professional to provide Tier 3 support for internal customers.-- This role will support companywide issues and technical problems. The successful candidate will possess 5+ years of experience with expertise in Windows and Office 365. We're seeking a customer service oriented professional that enjoys troubleshooting and providing on time responses. Our client is one of the most respected companies in their industry and has been in business for more than a century. Duties & Responsibilities: Provide technical support in the areas of Windows 10 and Office 365 Handle 90% of problems requiring customer support Field calls and provide solutions to remote employees as well as onsite customers Troubleshoot technical issues with desktop support and citrix Required Experience & Skills: 5+ years of experience in a helpdesk role Windows 10 and Office 365 expertise Basic networking skills 3+ years of desktop support and Citrix experience --Excellent customer service approach and ownership mentality

Keywords: Gravity IT Resources, Rocky Mount , Tier 3 Helpdesk, Other , Raleigh, North Carolina

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