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Product Complaint Investigator

Company: Pfizer
Location: Rocky Mount
Posted on: June 3, 2019

Job Description:

Education - Bachelor's Degree Skills - Technical Writing - Microsoft Word - Visio - Analysis Skills - Microsoft Office ROLE SUMMARY This position is responsible for timely completion of Complaint Investigations for the Rocky Mount site of Hospira, a Pfizer company. ROLE RESPONSIBILITIES Key responsibilities of the Complaint Analyst position are as follows: Efficient coordination and completion of assigned Complaint Investigations. Multi-tasking proficiency and organizational skills are key requirements, as multiple Complaint Investigations have to be managed along parallel paths to achieve timely completion. Effective communication with key site personnel of various grade levels from Operator to Senior Management to obtain information required for completion of the Complaint Investigations. Strong technical writing skills. Solid analytical skills and attention to detail are important for this job function to complete thorough, accurate investigations. Provide audit support as needed with timely data preparation to ress inspection requests related to Complaints, FARs and Market Actions. BASIC QUALIFICATIONS Bachelor's Degree Required Strong technical writing skills Good organizational skills Multi-tasking skills Good analytical skills Proficiency with MS Office applications (Word, Excel, PowerPoint, Visio, etc.) PREFERRED QUALIFICATIONS 2 years quality experience American Society for Quality (ASQ) certification is an asset. Sunshine Act Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, ress and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, ress and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative. EEO & Employment Eligibility Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. N (Other) (United States of America) Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Keywords: Pfizer, Rocky Mount , Product Complaint Investigator, Other , Rocky Mount, North Carolina

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