Windows Systems Engineer
Company: Abbtech Professional Resources
Location: Raleigh
Posted on: May 8, 2024
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Job Description:
This program requires US Citizenship Candidates must be local,
remote 3 days a week and 2 days in the office. The client is
looking for candidates for a Windows System Engineer position who
has specialized knowledge and an in-depth understanding of the
underlying hardware and software architectures, the ability to
recognize, diagnose and resolve complex problems, and ability to
evaluate and integrate emerging technologies. The resource shall
take an active role in the transformation of the USPS Desktop
Computing Environment on Windows 10 SAC 19045 and Office 365
ProPlus. Required Skills: --- Advance knowledge and troubleshooting
skills with Microsoft Operaing Systems --- Analyze and resolve
complex hardware and software problems with distributed systems.
--- Use in-depth knowledge of distributed hardware and software
systems. --- Use the management systems for endpoints. These
include Tanium, MECM (Microsoft Endpoint Configuration Manager),
Ivanti MDM/Neurons, Active Directory and others as required. ---
Perform tests and implement hardware/software adds, changes,
backup, and restoration functions, etc. --- Able to troubleshoot
unusual or unexpected findings as appropriate. --- Provide an
action plan for resolution of any/all faults detected. --- Perform
isolation testing of problem equipment and/or software. --- Provide
periodic reports to users and managers of systems status. ---
Provide weekly status reports and maintain project cost charge
backs. --- Maintain project plans as required and notify management
of critical failures and/or missed milestones. --- Use change and
test management procedures as required. --- Provide documentation
of all solutions to problems. --- Provide reports with intent to
share solutions found. --- Provide and implement escalation
processes and/or procedures. --- Develop, implement, and follow the
appropriate quality assurance program. --- Develop recommendations
and procedures for implementation of new hardware/software products
and applications, suitable for presentations. --- Edit
computer-based documentation and trouble ticket systems to document
equipment configurations, track changes, track issues, and compile
performance data. --- Monitor trouble tickets in the support queue
to address deployment/packaging/automation projects impact. Take
corrective action to address issues. --- Fully cooperate, and to
the best of abilities, effect an orderly and efficient deployment
of services. To avoid/mitigate service interruption, the incumbent
engineer must continue to provide comprehensive support services
during a deployment period, which must include, but not limited to,
all necessary information, training of personnel, transfer
knowledge, processes, and techniques. --- Create change requests,
in compliance with existing procedures, for change management. ---
Perform user assistance, training, and information sharing. ---
Provide on-site system or application support for
deployment/installation as required. --- Maintain professional
appearance and attitude in keeping with the standards on the USPS.
--- Interact with other diverse functional groups to accomplish
stated objectives. This position requires the following
demonstrated competencies: --- Customer service skills and the
ability to satisfy client problems and needs when working in a
Service Center environment successfully and consistently. ---
Effective oral and written communications skills. --- Ability to be
proactive and resourceful in managing multiple priorities in a
dynamic and fluid environment. --- A commitment to quality.
Education/Knowledge Requirements: o A minimum of eight (8) to
twelve (12) years' relevant experience. o A degree from an
accredited College/University in the applicable field of services
is required. If the indiviual's degree is not in the applicable
field then four additional years of related experience is required.
o Typically performs all functional duties independently. o Note:
Special credentials (licenses and/or certifications) may be
required at the Task Order level on a case-specific basis.
Additional Provisions --- Pass both a client mandated clearance
process to include drug screening, criminal history check and
credit check. --- Once candidate's resume is approved and interview
passed, the agency is responsible for providing drug screening.
Failure to submit the drug screening results will delay the
security clearance process. --- If a candidate is given an interim
clearance, continuation of employment is then based on the
candidate receiving a sensitive clearance. --- All overtime must be
pre-approved in writing by the client manager or his/her designated
representative. --- Agency will not be reimbursed for overtime
charges without previous written authorization. Authorized overtime
will be reimbursed at straight time. --- The enforced dress code is
business casual, i.e. collared shirt with slacks for men, no skirts
above the knee for women.
ABBTECH is an EOE/Minorities/Women/Disabled
Individuals/Veterans
Keywords: Abbtech Professional Resources, Rocky Mount , Windows Systems Engineer, Other , Raleigh, North Carolina
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