Housing Specialist - Back@Home (Rowan/Granville/Vance/Franklin)
Company: Vaya Health
Location: Louisburg
Posted on: November 17, 2023
Job Description:
LOCATION: Remote- must live in or near our 31 county catchment
area GENERAL STATEMENT OF JOB: The Housing Specialist is
responsible for the completion of administrative work directly
related to the management of identified housing programs and
initiatives aimed at supporting individuals who experience Mental
Health, Substance Use, and/or Intellectual and Developmental
Disabilities to live in the most integrated setting appropriate to
their needs. The employee performs a variety of functions related
to housing including the identification of social and economic
opportunities that are likely to enhance health outcomes for
individuals served. The employee focuses on connecting individuals
to needed services, supportive housing opportunities and other
social determinants of health resources. This is accomplished by
developing the means to address housing deficits and maximizing
opportunities for members served through housing navigation,
housing development, service development, landlord engagement,
community outreach activities, and increase collaboration with
internal and external stakeholders. The employee will provide
expertise, guidance, and training for internal and external
stakeholders as it relates to accessing appropriate housing
resources and supports for those served. The employee ensures that
engagement with identified contracted providers is consistent and
in line with contract obligations. The employee, in collaboration
with assigned Supervisor, ensures that all housing supports
activities are delivered in accordance with the terms and
conditions of the DMH/DD/SAS Contract, and
guidelines/manuals/protocols/procedures established by the
Department of Health and Human Services, federal rules and
regulations, best practices, standards, and internal Vaya
policies/procedures/manuals/guidelines. ESSENTIAL JOB FUNCTIONS:
Housing Specialist Responsibility dependent upon Role/Supervisor
(either a or b) (a) Housing Management (Supervised by Housing
Manager) c
- Administer state and federally funded housing programs and
services
- Manage housing initiatives, activities, programs, and funding
as assigned by Supervisor
- Support the Housing Team in the completion of assigned duties
and in meeting LME/MCO, state, and federal reporting
requirements
- Maintain wait list for identified housing and residential
programs
- Determine member eligibility based on housing program criteria,
requirements, regulations, and rules
- Offer and/or partner with local housing agencies to provide
housing rental assistance and supportive services for individuals
and recipients experiencing homelessness
- Receive and process housing assistance requests
- Complete annual project grant applications within state and
federal databases in accordance with program requirements
- Ensure integrity and compliance for identified housing
programs
- Maintain complete and accurate records for identified housing
budgets
- Adhere to policies, procedures, rules, regulations, best
practices, standards, as well as accomplishing local and state
performance outcomes and expectations
- Support sudden facility closure and discharge process with
internal departments and local Department of Social Services
- Function as the single point-of-contact for identified on-going
contractual and service issues as assigned (1b) TCL Subsidy
Administration (Supervised by Housing Supervisor) c
- Administer Vaya's Transitions to Community Living Voucher
Program
- Maintain a business process with the Transitions to Community
Living (TCL) unit, management, housing quality standards inspector,
and finance support staff to fulfill subsidy administration
contract requirements between the Department of Health and Human
Services (DHHS) and North Carolina Housing Finance Agency (NCHFA),
and Vaya Health
- Remain familiar and current with U.S. Department of Housing and
Urban Development federal regulations and state and local building
codes and ordinances as they relate to Vaya's subsidy
administration for Transitions Community Living Voucher (TCLV)
Program
- Coordinate with other Vaya Departments to ensure effective
collaboration, business processes, process improvement, and
consistent practices within the agency
- Adhere to policies, procedures, rules, regulations, best
practices, standards, as well as accomplishing local and state
milestone requirements and expectations
- Implement the following housing administration themes: leasing;
ongoing tenancy; annual activities; and tenancy termination, but
are not limited to the following: calculating subsidy/payment;
negotiating Housing Assistance Payment (HAP) agreement; completing
biennial income re-certifications, conducting annual or initial
inspections as needed; executing HAP renewals; conducting move out
or termination inspections; and assisting with special claims/risk
mitigation resources
- Collect data and enter information electronically into NCHFA's
Community Living Integration and Verification system (CLIVe) and
Vaya's medical record system
- Provide CLIVe expertise to Population Health units
- Act as Socialserve and NCHFA liaison
- Effectively market Vaya's subsidy programs to new and existing
landlords and property management agencies
- Further advance landlord and residential provider engagement
strategies
- Track private market and residential housing stock -
characteristics of occupied and unoccupied units
- Submit housing referrals and applications on behalf of TCL
members - Targeting Program referrals and Housing Authority
pre-applications/applications
- Maintain required reports and statistics on a monthly and
annual basis as required
- Provide excellent customer service to program participants and
landlords by explaining and consistently enforcing program
guidelines and regulations
- Treat all members, stakeholders, and landlords in a respectful,
non-judgmental manner
- Mediate and negotiate communication with members, treatment
team members and landlords as needed concerning tenancy
matters
- Work with members whose housing challenges present legal issues
and refer member/team and connect members to the services of a
licensed attorney, non-profit legal aid, or a pro bono legal agency
when necessary Resource Identification
- Maintain housing and residential resources for specialty
populations including vacancy reports, housing flows, housing
navigation tools and resource guides
- Develop and identify strategies to address housing deficits
across disability populations
- Attend monthly community housing/residential meetings and
disperse pertinent resources to internal and external
stakeholders
- Contribute to Vaya's social determinants of health initiatives
Housing Development
- Support landlord recruitment and outreach efforts
- Enhance Vaya's county-by-county assessment of funding sources,
barriers, and resources for supported housing in Vaya's
catchment
- Identify strategies to access innovative services and
third-party funding sources to support housing activities
- Orchestrate cooperation aimed at gaining access to funding
opportunities from private, city/county, state, and federal
sources
- Support local community initiatives and programs as approved by
executive leadership team Community Collaboration and
Education
- Make available in multiple venues where service providers and
other stakeholders convene, information to identify housing
resources and supports, expand knowledge of eligibility
requirements for various housing programs, how to access affordable
housing resources, information to increase awareness of Fair
Housing Act, Americans with Disabilities Act, and Landlord and
Tenant Rights
- Support development and housing training initiatives
- Provide support to stakeholder groups as requested
- Provide support and consultation to internal departments as it
relates to education meeting the needs of individuals with the
highest acuity
- Work collaboratively with other Vaya departments/teams to
trouble shoot, develop, and streamline the management of Emergency
Need IDD Respite Resources
- Work collaboratively to support member discharge planning from
State and local hospitals, recovery facilities, and the
correctional system
- Participate on area wide inter-agency committees with focus
upon housing development
- Maintain positive working relationships with local public
housing authorities (PHA) and HUD Section 8/Housing Choice Voucher
administrating agencies to improve access and increase the supply
of housing resources for specialty populations
- Coordinate with other Vaya departments to ensure effective
collaboration, business processes, process improvement, and
consistent practices within the agency
- Attend internal critical case staffing conference calls as
requested or directed to provide education regarding service
resources in the network
- Provide education to member and team members (including family)
on options and community resources that can assist members with
making informed and timely decisions as it relates to housing
stability, including accessing NC360 system to support efforts
- Actively participate in required housing and TCL staff meetings
and trainings, as well as providing training to service providers
as it relates specifically to all tenancy events and transition
activities
- Participate in Vaya activities and committees at the request of
Vaya's Housing Supervisor and Manager
- Identify strategies to access innovative services and
third-party funding sources
- Make available in multiple venues where service providers and
other stakeholders convene, information to identify housing
resources and supports, expand knowledge of eligibility
requirements for various housing programs, how to access affordable
housing resources, information to increase awareness of Fair
Housing Act, Americans with Disabilities Act, Landlord and Tenant
Rights, and barriers associated with Not in My Back Yard
(NIMBY)
- Coordinate landlord recruitment and outreach efforts which
includes planning Vaya's Landlord Lunch and Learn events
- Support development and housing training initiatives
- Participate on area wide inter-agency committees with focus on
housing recruitment and development
- Support regional housing plan efforts by leading local Housing
Specialists collaboratives and conducting disability and/or service
specific focus groups and engage stakeholders to obtain feedback on
housing and service needs
- Maintain positive working relationships with local public
housing authorities (PHA) and HUD Section 8/Housing Choice Voucher
administrating agencies to improve access and increase the supply
of housing resources for specialty populations Other duties as
assigned
- Assist in Housing Team coverage, as identified by your
Supervisor
- Crosstrain in other Housing Team skills (such as inspection,
PSH, etc.), as identified by your supervisor KNOWLEDGE OF JOB:
- Highly motivated, team player, self-starter and able to work
independently with little or no direction
- Ability to problem solve and provide practical, thorough and
creative solutions to work tasks
- Strong knowledge of federal and state laws, rules, regulations,
and program practices/requirements applicable to Vaya Health's
operation in North Carolina
- Ability to adhere to strict confidentiality requirements
- Experience in leading a performance relationship with external
stakeholders
- Proficiency in analyzing, understanding and communicating
network needs
- Strong customer service skills paired with a positive demeanor
- a "can do" attitude
- Excellent verbal and written communication skills; ability to
speak clearly and concisely, conveying complex or technical
information in a manner that others can understand, as well as
ability to understand and interpret complex information from
others, including but not limited to reimbursement policy
standards
- Exceptional business acumen
- Ability to manage multiple priorities in a fast-paced
environment
- High level of knowledge of Microsoft Office applications and
adept at learning software applications - expert level
preferred
- Demonstrated knowledge of the assessment and treatment of
mental health, developmental disabilities, and substance use
disorder, sometimes co-occurring, is helpful QUALIFICATIONS &
CREDENTIALING REQUIREMENTS: Bachelor's Degree required. Five years
of experience required. PHYSICAL REQUIREMENTS:
- Close visual acuity to perform activities such as preparation
and analysis of documents; viewing a computer terminal; and
extensive reading.
- Physical activity in this position includes crouching,
reaching, walking, talking, hearing and repetitive motion of hands,
wrists and fingers.
- Sedentary work with lifting requirements up to 10 pounds,
sitting for extended periods of time.
- Mental concentration is required in all aspects of work.
RESIDENCY REQUIREMENTS: The person in this position IS required to
reside in North Carolina or within 40 miles of the NC border.
SALARY: Depending on qualifications & experience of candidate. This
position is non-exempt and is eligible for overtime compensation.
DEADLINE FOR APPLICATION: Open until filled
APPLY: Vaya Health accepts online applications in our Career
Center, please visit https://www.vayahealth.com/about/careers/.
Vaya Health is an equal opportunity employer.
Keywords: Vaya Health, Rocky Mount , Housing Specialist - Back@Home (Rowan/Granville/Vance/Franklin), Other , Louisburg, North Carolina
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