Outside Parts & Service Sales

Company: Quality Equipment
Location: Rocky Mount
Posted on: September 15, 2023

Job Description:

We are a John Deere dealer with 36 locations serving a diverse group of agricultural, commercial, and residential customers in North Carolina, South Carolina, and Virginia. At Quality Equipment, we pride ourselves on our commitment to our customers, our employees, and our community. Our employees and management stay close to our customers and strive to serve them quickly and in ways that make sense in each local area. Our work culture is ethical, entrepreneurial, and hard working. We work with excellent people every day our customers and our co-workers. Our work is challenging and offers a great deal of variety in the tasks we do. At Quality Equipment, we strive to be the premier John Deere dealer in our region by serving our customers with commitment and integrity. We offer the opportunity for stable, rewarding, and challenging work with a large and growing company which still maintains the feel of a small business. At Quality Equipment, there are opportunities to grow and advance in your career. We are currently looking for an Outside Parts and Service Salesperson to join us in our Rocky Mount store. BASIC FUNCTIONS AND RESPONSIBILITIESMarkets parts and service sales through special parts promotions, Quality Assurance packages, extended warranties, and machine inspectionsCommunicates customer complaints to the appropriate department(s) to achieve a quick resolution. Follows the resolution process so that maximum customer satisfaction may be achieved Provides parts and service solutions to the customers (maintenance and repair)Assists with counter sales to support customer needs, including Saturday work as requiredResponsible for the coverage, retention, development and acquisition of all customers within an assigned territory or sales market for parts and serviceCollects and updates customer equipment information (serial numbers, hours, number of rows, etc ) for use in parts, service, and sales marketing promotionsProvides parts and service solutions to the customers (maintenance and repair)Delivers parts to the customers as required (include pulling parts and loading for the day)Provides feedback about pricing and promotions of competitorsRegularly cleans and properly maintains company vehicle as to protect company assets and to represent Quality Equipment professionallyAttends required training meetings designed to promote overall employee and dealer developmentProvides constructive input on parts and service marketing plansAssists with afterhours parts phone service, when necessaryOther duties, as required, for overall location functionality EXPERIENCE, SKILLS, AND KNOWLEDGE REQUIREMENTSHigh School Diploma or equivalent experience1+ year experience in Parts Department operationsAbility to use standard desktop applications, such as Microsoft Office and internet functionsAbility to write and speak effectively to individuals and groupsAbility to work extended hours and weekendsExcellent customer service skillsAG background, preferredValid driver s license for potential driving situationsMust maintain driving records per insurance carrier standards PHYSICAL DEMANDS: Weight Requirements: Lifting up to 50 lbs.Mobility: Squatting, bending, lifting, reaching, twisting, standing, sitting Visual: Working with smart devices and manualsDriving: Occasional Short and long distancesDexterity: Ability to grasp Our employees receive competitive wages and can participate in the benefits which currently include medical and dental insurance, flexible spending account, life insurance, paid time off, paid holidays, a 401(K) program with employer match and a company discount. In addition, Quality Equipment provides significant paid training and opportunities for professional and personal development. Our goal is for our employees to reach their full potential.

Keywords: Quality Equipment, Rocky Mount , Outside Parts & Service Sales, Other , Rocky Mount, North Carolina