Universal Banker
Company: United Bank, Inc.
Location: Rocky Mount
Posted on: January 22, 2023
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Job Description:
Job Description
The Universal Banker provide a proactive, consultative style of
banking that builds customer relationships based on trust and the
ability to identity financial needs and recommend solutions. You
will be responsible for assisting with branch operations,
delivering a unique and memorable client experience, achieving
sales goals and handling service requests. You will perform
additional duties as assigned and must be able to work in a team
environment that requires the ability to multi-task, pay great
attention to detail, and a passion for customer service.
RESPONSIBILITIES:
Service Area Responsibilities:
* Proactively greet customers by performing lobby management
activities to connect with customers, assess reason for visiting
the branch and assess customers accordingly:
* With a high level of accuracy, efficiency and professionalism,
responsible for providing excellent customer service to clients by
processing all branch related transactions.
Financial Sales Responsibilities
* Responsible for keeping current and being knowledgeable of all
Bank's products and services in order to communicate to new and
existing clients.
* Maintains customer information on those expressing interest in
future financial discussions and of pertinent customer information
including notations about future events that may involve need of
financial services/products
* Proactively contacts customers to present pre-approved offers for
financial products/services or to offer a general financial
overview and schedules customer meeting to conduct a structured
financial review to obtain understanding of their financial
situation.
* Based on customer's needs, makes recommendations on
services/products that would assist customer in meeting their
needs. Create customer loyalty and grow customer through a
differentiated customer experience. Educate customers on options
for managing financial transactions by leveraging technology, tool
and resources.
* Communicate clearly and accurately to customer of financial
products/services including benefits, requirements and any
associated fees or costs associated with product/service.
* Identify and refer when appropriate to a customer to another Bank
associate or department to discuss certain financial
products/services
Operational/Regulatory/Security Responsibilities:
* Participates in daily operations of the Branch which may include
transaction servicing on the platform or in the sales associate
area.
* Comply with all department and company policies, procedures and
overall security
* Notifies appropriate Bank staff when a situation poses potential
risk or when a customer demonstrates suspicious behavior.
* Work closely with other departments as necessary to troubleshoot
and resolve customer situations.
* Contributes to the responsibility of meeting monthly branch
and/or individual scorecard goals on a consistent basis by
monitoring self-performance and following action plans
* Determine when appropriate to make policy exceptions within
established guidelines (e.g., fee waivers, funds availability) in
order to maintain positive customer relations
* May be responsible for branch opening/closing procedures
* Contribute to the fulfillment of the Bank's objectives and goals
by performing as a team member in allocating and coordinating the
workflow
Qualifications
* High school diploma or equivalent required, Bachelor's degree a
plus
* Minimum of three (3) years of previous professional level of
customer contact and service working experience or minimum of two
(2) years of prior working experience in a Banking environment,
preferably in a branch is required
* Prior experience in handling and being accountable for money is
required
* Ability to successfully complete the Bank's in-house Training
Program within a reasonable timeframe required
* Ability to demonstrate in a professional manner, a sales-oriented
and relationship building demeanor
* Ability to perform basic math calculations is required
* Demonstrates ability to interact confidently with clients is
essential
* Ability to be initiative in self-directed learning of Bank's
products/services in order to expand and become well versed with
the products/services offered.
* Excellent written and verbal communication skills
* Proficiency in Microsoft Office Products (Word, Excel)
required
* Understanding and working knowledge of appropriate core banking
system is beneficial
* Being detail oriented, ability to multi-task and work
independently and in a team environment is essential.
* Demonstrated professionalism is required
* Ability to travel within branch region of up to 15%
KEY COMPETENCIES:
* Customer Service focused Provide high level of customer service
with the ability to be a self-starter and be comfortable
interacting with customers, centers of influence and internal
partners, based on their needs and adapt to each customer's
situation;
* Relationship and account management- Establish and maintain
positive banking relationships with customers. Ability to identify
products and services a customer may be interested in or that may
apply to a customer.
* Business Development apply the Bank's products and services to
identify and engage potential clients to create opportunities
* Accountability one's own success in meeting personal and branch
goals
* Organization and Time Management Prioritize and ability to
multi-task effectively and efficiently
* Collaboration working with others in order to achieve goals,
provide customer service and building a team environment
Essential Functions:
* Sitting and standing for extended periods of time.
* Ability to reach over teller counter or desk area to receive
customer transaction documents
* Ability to lift and carry up to 20 lbs
* Sufficient dexterity of hands and fingers to efficiently operate
a computer keyboard, mouse, power tools, and other computer
components.
* Ability to converse and exchange information with all levels of
staff within organization.
* Ability to observe, perceive, identify, and translate data
* Ability to travel via automobile or public transportation
Company Profile
At United, we value all of the relationships we have built since
1839. We are committed to providing each relationship with an
unmatched level of service. While we offer competitive products,
services, rates, and technology, the level of service we provide
and our commitment to building relationships is what sets us apart
from our competitors. Our 211 full-service banking offices and 15
loan origination offices in West Virginia, Maryland, Virginia,
Ohio, Georgia, Pennsylvania, North Carolina, South Carolina and
Washington, D.C. are each built on customer service and commitment
to the community. United is backed by a history of safe, sound and
secure banking practices that have allowed us to navigate through
decades of changing economic environments. Because of this, our
employees, customers, shareholders and communities can rely on us
to be their banking partner for decades to come. Member FDIC. Equal
Housing Lender. Equal Opportunity Employer.
Nearest Major Market: Raleigh
Nearest Secondary Market: Rocky Mount
Job Segment: Bank, Banking, Banker, Financial Sales, Administrative
Assistant, Finance, Sales, Administrative
Keywords: United Bank, Inc., Rocky Mount , Universal Banker, Other , Rocky Mount, North Carolina
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