Collateral Processor Default Specialist
Company: PNC Financial Services Group, Inc.
Location: Rocky Mount
Posted on: January 10, 2022
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Job Description:
Position Overview
At PNC, our people are our greatest differentiator and competitive
advantage in the markets we serve. We are all united in delivering
the best experience for our customers. We work together each day to
foster an inclusive workplace culture where all of our employees
feel respected, valued and have an opportunity to contribute to the
company's success. As a Collateral Processor Default Specialist
within PNC's Collateral Liquidation/default organization, you will
be based in Miamisburg, OH, Pittsburgh, PA, Jacksonville, FL, Rocky
Mount, NC, Homestead, AL and Kalamazoo, MI.
Job Description
PNC Employees take pride in our reputation and to continue building
upon that we expect our employees to be:
Competencies
Accuracy and Attention to Detail - Understanding of the necessity
and value of accuracy and attention to detail; ability to process
information with high levels of accuracy.
Conflict Management - Understanding of how to anticipate,
recognize, and deal effectively with existing or potential
conflicts at the individual, group, or situation level; ability to
apply this understanding appropriately to diverse situations.
Customer Interaction - Knowledge of and ability to utilize
practices, tools, and techniques for communicating with a
customer.
Decision Making and Critical Thinking - Understanding of the issues
related to the decision-making process; ability to analyze
situations fully and accurately, and reach productive
decisions.
Effective Communications - Understanding of effective communication
concepts, tools and techniques; ability to effectively transmit,
receive, and accurately interpret ideas, information, and needs
through the application of appropriate communication behaviors.
Flexibility and Adaptability - Knowledge of successful approaches,
tools, and techniques for dealing with changes and adapting to a
changing environment; ability to adapt as needed.
Knowledge Of Product Line - Knowledge of methodologies, tools and
techniques for specific products; ability to develop product line
processes and strategies.
Managing Multiple Priorities - Ability to manage multiple
concurrent objectives, projects, groups, or activities, making
effective judgments as to prioritizing and time allocation.
Problem Management Process - Knowledge of and ability to bring a
reported problem to successful resolution.
Regulatory Environment - Financial Services - Knowledge of and
ability to help an organization adapt to applicable federal, state,
local, and company-specific regulations, policies, and guidelines
affecting business practices.
Work Experience
Roles at this level typically do not require a university / college
degree, high school diploma or GED, but do require related
experience or product knowledge to accomplish primary duties.
Typically requires 1+ years of related experience. In lieu of a
degree, a comparable combination of education and experience
(including military service) may be considered.
Education
No Degree
Additional Job Description
Benefits
PNC offers employees a comprehensive range of benefits to help meet
your needs now and in the future. Depending on your eligibility,
options for full-time employees include medical/prescription drug
coverage (with a Health Savings Account feature); dental and vision
options; employee and spouse/child life insurance; short- and
long-term disability protection; maternity and parental leave; paid
holidays, vacation days and occasional absence time; 401(k),
pension and stock purchase plans; dependent care reimbursement
account; back-up child/elder care; adoption assistance; educational
assistance and a robust wellness program with financial incentives.
To learn more about these and other programs, including benefits
for part-time employees, visit pncbenefits.com > New to PNC.
Disability Accommodations Statement:
The PNC workplace is inclusive and supportive of individual needs.
If you have a physical or other impairment that might require an
accommodation, including technical assistance with the PNC Careers
website or submission process, please call 877-968-7762 and select
Option 4: Recruiting or contact us via email at
pathfinder@pnc.com.
The Human Resources Service Center hours of operation are Monday -
Friday 9:00 AM to 5:00 PM ET.
Equal Employment Opportunity (EEO):
PNC provides equal employment opportunity to qualified persons
regardless of race, color, sex, religion, national origin, age,
sexual orientation, gender identity, disability, veteran status, or
other categories protected by law.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice to gain
understanding of how PNC may use or disclose your personal
information in our hiring practices.
ArrayArrayAs a Collateral Processor Default Specialist within PNC's
Collateral Liquidation/default organization, you will be based in
Miamisburg, OH, Pittsburgh, PA, Jacksonville, FL, Rocky Mount, NC,
Homestead, AL and Kalamazoo, MI. Monitors and processes
foreclosures or repossession of assets, including various
administrative, preservation and conveyance functions to avoid
monetary loss to the bank. Monitors and processes tasks and
workflow to ensure timely completion of the related processes.
Complies with bank/investor/insurer guidelines, as necessary.
Interacts with customers/vendors/investors, where applicable,
regarding default and foreclosure or repossession proceedings
through written and verbal communication. Adheres to bank,
investor, insurer, and regulatory guidelines in order to minimize
loss associated with process issues and delays. May train and coach
new team members and resolve escalated issues regarding the
process. Customer Focused - Knowledgeable of the values and
practices that align customer needs and satisfaction as primary
considerations in all business decisions and able to leverage that
information in creating customized customer solutions. Managing
Risk - Assessing and effectively managing all of the risks
associated with their business objectives and activities to ensure
they adhere to and support PNC's Enterprise Risk Management
Framework. Conflict Management - Understanding of how to
anticipate, recognize, and deal effectively with existing or
potential conflicts at the individual, group, or situation level;
ability to apply this understanding appropriately to diverse
situations. Managing Multiple Priorities - Ability to manage
multiple concurrent objectives, projects, groups, or activities,
making effective judgments as to prioritizing and time allocation.
verbal, repossession, product knowledge, effective communications,
changing environment, attention to detail, communication, support,
process, decision-making, service, decision making, focused,
business, flexibility, communications, customer interaction,
customer needs, conflict management, assessing, enterprise risk
management framework, managing risk, effective communication,
problem management, managing multiple priorities, vendors,
financial services, ability to adapt, Project Specialist &
Validation Analyst, Assistant Risk Manager & Registered Options
Trader & Market Maker, Alternative Investment Operations
Specialist, Mortgage Scenario Desk & Product Development,
Validation Specialist II, Associate Director Product Development
Services, Grafx Specialist, Customer Arcserve Developer, Rebate
Specialist & Rebate Product Associate & Marketing Coordinator,
Associate Professional & Product Developer
Keywords: PNC Financial Services Group, Inc., Rocky Mount , Collateral Processor Default Specialist, Other , Rocky Mount, North Carolina
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