Customer Care Center Agent ~ Southern Bank
Company: Southern Bank
Location: Rocky Mount
Posted on: June 7, 2021
The successful Customer Care Center Agent will provide clients
with accurate answers and information concerning their accounts,
policies and procedures within established service levels and
service quality metrics.
SPECIFIC JOB FUNCTIONS (DUTIES/RESPONSIBILITIES):
Provide service support to Southern Bank clients initiating
contact via the Customer Care Center, which may involve questions
regarding products, online support and their accounts.
This position communicates directly with clients, as well as
internal service partners, to effectively resolve issues,
questions, and service requests.
The Customer Care Center Agent will utilize skills and expertise to
deliver premier customer service through defined procedures,
established policies, and their own robust knowledge.
This position is responsible for client satisfaction and retention
through accurate and thorough processing, efficient problem
solving, and effective service partner assistance.
Perform other duties as assigned.
Maintain a professional and pleasant manner under pressure
Maintain up-to-date knowledge of all Bank services and products
Proactive teamwork and cooperation
Adhere to established service level and quality assurance
Excellent customer service skills including ability to handle
difficult customer situations
Excellent communication and listening skills
Ability to handle detailed documentation
Ability to engage with clients verbally while simultaneously
completing online documentation of the conversation
Strong PC skills with emphasis on Microsoft office applications
Previous experience in service desk environment preferred
High School diploma or general education degree (GED) or
Previous community Banking experience with new accounts
One to two years of previous experience in customer contact or
sales roles preferred.
Capable user of standard office equipment/software
Keywords: Southern Bank, Rocky Mount , Customer Care Center Agent ~ Southern Bank, Other , Rocky Mount, North Carolina
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