Service Advisor

Company: Rocky Mount Chrysler Dodge Jeep Ram Fiat
Location: Rocky Mount
Posted on: June 6, 2021

Job Description:

Are you looking for a new opportunity with a real chance for growth and promotions? You deserve to go to work at a job that appreciates you for who you are and your unique talents. You're not just another employee with us. It's more than just a job; it's the beginning of your career. We will provide you with the opportunities, resources, and support you need to grow and develop professionally. If you would like to join a local family-owned dealership that cares and listens, then reply to this ad with your resume, and we will send you the next step. Join the family team,  you are in the right place,  Our "family" knows that we've got their backs!

Prior experience is required.

Duties and Responsibilities:

* The Service Advisor is responsible for scheduling work in the service department and for selling additional needed service to customers.

* Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.

* Greets customers in a timely, friendly manner.

* Provides a complete and accurate written cost estimate for labor and parts. Provides an estimated time of completion.

* Checks on progress of repair throughout the day. Contacts customers regarding any changes in the service needed and/or the estimated time, explains cost and time requirements in detail and gets proper authorization before any additional repairs are performed.

* Test-drives the vehicle or refers to the test technician as necessary.

* Maintains a green Customer Satisfaction Index Score (score used for comparison may vary)

* Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.

* Maintains a dealership-prescribed standard for “hours per customer repair order written."

* Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.

* Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

Qualifications:

* High school diploma or the equivalent.

* Ability to read and comprehend instructions and information.

* General knowledge of vehicle mechanical operations.

* Professional personal appearance.

* Excellent oral and written communication skills.

* All applicants must be authorized to work in the USA.

* All applicants must perform duties and responsibilities in a safe manner.

* All applicants must be able to demonstrate the ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver's license.

Benefits:

* Paid vacation and holidays

* Company match 401k retirement plan

* Company-paid life insurance

* Health, Vision, and Dental Insurance

* Employee and Family Appreciation Events

* Performance-based pay plans and/or bonuses

* Short and Long Term Disability Plans

* Accident and Cancer Policies

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Keywords: Rocky Mount Chrysler Dodge Jeep Ram Fiat, Rocky Mount , Service Advisor, Other , Rocky Mount, North Carolina