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Manager, Customer Service

Company: McLane Company
Location: Rocky Mount
Posted on: June 6, 2021

Job Description:

JOB SUMMARY / GENERAL DESCRIPTION: This position is responsible for developing, coordinating, and maintaining top-notch customer service tactics, customer relations and communication strategies through superior service. It will also play a key role in maintaining the required level of service and customer satisfaction and proactively identifying future improvement opportunities.
Other duties may be assigned. A teammate in this position must have the ability to: Ensure that credits are: 1) processed in a timely manner (97% lag), 2) processed correctly (no duplicates) and 3) coded correctly from an inventory perspective. Create, update, and maintain a current contact sheet for all customers. Create, update and maintain a filing system for all customers including company stores. Manage and coordinate promotions for all chains. Proactively communicate promotional key dates to internal staff and all franchisees/company restaurants with distribution related material. Manage (with transportation) the redelivery process to ensure that timely redeliveries are being executed in the most cost-efficient manner, with focus on critical items. Make sure that checks and balances are in place for redelivery requests. Effectively manage the add-on process to ensure delivery. Effectively manage the will-call process. Coordinate product allocations in the most cost efficient, customer friendly manner. Coordinate the recall procedure for all chains. Ensure stores are contacted with changes to delivery times. Conduct customer visits.
Processing expense and fleet invoices from workflow
Management of P&L and related costs for the areas responsible for Weekly and
month end financial explanations
Also responsible for all Data Processing functions as well.
MINIMUM QUALIFICATIONS AND REQUIREMENTS: A teammate in this position must: * Have good listening, verbal and writing skills. * Be proficient in MS Office Suite (Word, Excel, etc.). * Have great organizational and troubleshooting skills. * Have a proven history working in a management role. * Possess 2 years experience working with customers at all level. * Have experience in conflict resolution.
Be able to work in diverse, fast paced environment. * Have 2 years experience. A degree is desirable. * Have presentation skills.

Keywords: McLane Company, Rocky Mount , Manager, Customer Service, Other , Rocky Mount, North Carolina

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