Manager, Customer Service
Company: McLane Company
Location: Rocky Mount
Posted on: June 6, 2021
JOB SUMMARY / GENERAL DESCRIPTION: This position is responsible
for developing, coordinating, and maintaining top-notch customer
service tactics, customer relations and communication strategies
through superior service. It will also play a key role in
maintaining the required level of service and customer satisfaction
and proactively identifying future improvement opportunities.
ESSENTIAL JOB FUNCTIONS / PRINCIPAL ACCOUNTABILITIES:
Other duties may be assigned. A teammate in this position must have
the ability to: Ensure that credits are: 1) processed in a timely
manner (97% lag), 2) processed correctly (no duplicates) and 3)
coded correctly from an inventory perspective. Create, update, and
maintain a current contact sheet for all customers. Create, update
and maintain a filing system for all customers including company
stores. Manage and coordinate promotions for all chains.
Proactively communicate promotional key dates to internal staff and
all franchisees/company restaurants with distribution related
material. Manage (with transportation) the redelivery process to
ensure that timely redeliveries are being executed in the most
cost-efficient manner, with focus on critical items. Make sure that
checks and balances are in place for redelivery requests.
Effectively manage the add-on process to ensure delivery.
Effectively manage the will-call process. Coordinate product
allocations in the most cost efficient, customer friendly manner.
Coordinate the recall procedure for all chains. Ensure stores are
contacted with changes to delivery times. Conduct customer
Processing expense and fleet invoices from workflow
Management of P&L and related costs for the areas responsible
for Weekly and
month end financial explanations
Also responsible for all Data Processing functions as well.
MINIMUM QUALIFICATIONS AND REQUIREMENTS: A teammate in this
position must: * Have good listening, verbal and writing skills. *
Be proficient in MS Office Suite (Word, Excel, etc.). * Have great
organizational and troubleshooting skills. * Have a proven history
working in a management role. * Possess 2 years experience working
with customers at all level. * Have experience in conflict
Be able to work in diverse, fast paced environment. * Have 2 years
experience. A degree is desirable. * Have presentation skills.
Keywords: McLane Company, Rocky Mount , Manager, Customer Service, Other , Rocky Mount, North Carolina
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