Customer Service Rep - Rocky Mount, NC

Company: Hubbell Inc.
Location: Rocky Mount
Posted on: June 6, 2021

Job Description:

Corporate Overview

Hubbell Incorporated was founded in 1888 and has grown into an international manufacturer of quality electrical, lighting and power solutions with more than 75 brands used and recognized around the world. Our founder, Harvey Hubbell, developed tooling and equipment to serve the growing demand for new assembly and manufacturing machinery during the industrial revolution. An early, and one of many patents awarded, came for the creation of the first practical method to control electricity through the pull chain socket that remains unchanged today. As a market leader in reliable, electrical solutions, we provide more than half a million products delivered through our various business groups. Hubbell is committed to continually innovating solutions that work, transforming old products with new ideas, and ensuring that we Energize, Enlighten and Empower the communities that support us.

Division Overview

Hubbell Power Systems (HPS) engages in the design and manufacture of a wide variety of products used by utilities. Today, HPS is deeply engaged in product solutions for OSP Communication utility purposes, and has been actively growing that segment of the business. HPS roots have historically been in high voltage transmission, distribution, substation, underground products used by electric utilities. HPS products are also used in the civil construction, transportation, gas and water industries.

At HPS, we build products that provide mission critical infrastructure and that deliver communications and power to millions of people worldwide. In our business, failure is not an option. Therefore, we manufacture products of uncompromising integrity and it starts with our quality policy. We hold our partners, our suppliers and ourselves to the highest standard to ensure we exceed all the technical and functional expectations of our customers.

Hubbell Incorporated engages in the design, manufacture, and sale of electrical and electronic products in the United States and internationally. It operates in three segments: Electrical, Power, and Industrial Technology.

Position Overview

Provides customer service, product inquiry responses, and sales order entry; assists with domestic and international orders including logistics:

Duties and Responsibilities

• Processes customer's purchase orders using company SAP system.
• Distributes sales order acknowledgements and certified test reports.
• Organizes and files customer sales orders acknowledgements, invoices, RMA's and specific customer/company correspondence.
• Initiates and processes credit and debit transactions.
• Completes new customer request forms which include retrieval of credit applications, company references, financial reports, etc.
• Reviews A/R report and works with A/R Dept. to collect payment from customers when needed. Includes collecting and providing mid-month and month-end invoicing statements and supporting documents direct to customers and to Sales Representatives.
• Initiates KORUS and NAFTA certificate requirements and distributes to customers.
• Direct interaction with customers and/or Sales Managers in support of all of the above responsibilities.
• Provides back-up support for Applications Engineer and other CSR's.

Skills and Experience

Associate's Degree or equivalent 5+ years customer service experience; BA/BS in business, communications, or marketing preferred.

Education

Associates Degree in Business

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.

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