Branch Manager - Rocky Mount
Company: Res-Care, Inc.
Location: Rocky Mount
Posted on: June 6, 2021
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Job Description:
Our Company Overview The Branch Manager is accountable for the overall operation of
the ResCare HomeCare or All Ways Caring Branch. The Branch Manager
must manage all aspects of branch sales and service delivery to
meet and exceed financial targets (sales, fees, gross profit, and
contribution). Responsible for building and maintaining
relationships with key clients and business leaders in the
community as well as local, regional and Corporate management while
maintaining a strong focus on continuous improvement and customer
satisfaction. As business conditions change, the Branch Manager
assesses the impact and responds accordingly to ensure maximum
profitability and expense management. The Branch Manager is also
responsible for selecting, training and developing the branch staff
and for monitoring performance to achieve business results by
leading the branch staff in business development, service delivery,
client satisfaction and retention. Responsible for management of
all aspects of recruitment and selection processes. Responsible for
overseeing Human Resources including: interviewing, hiring,
employee orientation, performance evaluation, payroll processing,
and employee relations. Responsibilities Administration/Finance - Managing Quality Management System
initiatives; proactively identifying and assessing potential risks
and costs associated with workers' compensation, unemployment
compensation, extended payment terms and bad debt. Analyzing
monthly financial statements for branch and implementing strategies
to increase profitability; managing operating expenses (profit and
loss (P&L) responsibility) to maximize contribution; developing
and executing branch's annual business plan. Service Management - Monitoring to ensure that every client is
served Monitoring to provide exemplary service to every client to
optimize utilization. Maintaining strong and positive relationships
with referral partners, payor sources, and clients. Manages on-call
as needed. Sales and Marketing - Manage/Analyze sales and service processes
to include managing assigned territory, conducting
recruiting/sourcing sales, campaign/blitzes, identifying leads,
conducting cold and canvass calls, setting appointments, creating
and developing proposals and pricing models consistent with
established guidelines, creating presentations, documenting
customer agreements, closing sales, documenting sales activities in
client management software system and completing other required
reports; networking via participation in community organizations,
involving service team in sales activities and ensuring awareness
of prospect/customer service requirements, engaging subject matter
experts as appropriate. Participating in personal care sales
programs/contest/meetings, utilizing personal care sales tools that
support our Sales Philosophy & Roadmap, maintaining a thorough
understanding of personal care service and product offerings,
capitalizing on labor/business/community issues to grow market
share. Ensuring sales targets are met including appropriate mix of
industries and service lines; leading branch participation in
HomeCare sales programs/contests/meetings, maintaining awareness of
competitors strengths and weaknesses and HomeCare resulting
strategic position, managing territory to ensure efficient sales
strategy for the branch. Executing Branch's annual business
plan.Talent Management - Selecting, training and developing staff;
monitoring and supervising staff performance including setting
expectations, coaching and recognizing achievements, demonstrating
positive leadership and cultivating Stars and Legacy initiatives.
Monitoring and coaching the service team to ensure effective
unemployment and workers' compensation claim management. Qualifications About our Line of Business All Ways Caring HomeCare delivers quality, compassionate and
highly individualized care and support that helps people in need of
assistance stay at home - all while maximizing their dignity,
privacy and independence. Whether recovering from illness, injury
or surgery, living with a chronic disability or dealing with the
natural process of aging, services are tailored to meet the
individual needs of people of all ages, physical conditions and
cognitive abilities. All Ways Caring HomeCare services include
personal care and homemaking programs, professional nursing,
geriatric care management, Alzheimer's/dementia care, respite care
and other programs, as well as in-home monitoring with Rest Assured
Telecare, which helps to reduce hospital visits and keep people in
their homes longer. For more information, please visit
www.AllWaysCaring.com. Follow us on Facebook and LinkedIn. Colorado Pay Min Colorado Pay Max
Keywords: Res-Care, Inc., Rocky Mount , Branch Manager - Rocky Mount, Other , Rocky Mount, North Carolina
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