Sr. Customer Assistance Representative

Company: Enterprise Rent-A-Car
Location: Rocky Mount
Posted on: May 31, 2021

Job Description:

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a  large home city branch. 

This position will be located at: 1910 N. Wesleyan Blvd, Rocky Mount, North Carolina, 27804.

This is a part-time position, elevated hours, working 30 hours per week and pay is $10.50 per hour. An employee in this position could become eligible for some benefits. 

Candidates must be able to work one of the following schedules:

Schedule #1:

Monday: 12:30pm-6pm

Tuesday: 12:30pm-6pm

Wednesday: 12:30pm-6pm

Thursday: 12:30pm-6pm

Friday: 12:30pm-6pm

Saturday: 8am-12pm

Sunday: 9am-12pm

Schedule #2: 

Monday: 7:30am-1:30pm

Tuesday: 7:30am-1:30pm

Wednesday: 7:30am-1:30pm

Thursday: 7:30am-1:30pm

Friday: 7:30am-1:30pm

Saturday: 8am-12pm

Sunday: 9am-12pm

Rotating weekends!

As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services 
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance 
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

• Must be at least 18 years old
• High school diploma or GED equivalent required
• Must have at least 1 year prior customer service, retail, or administrative support experience
• Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observation, must be able to work one of the following schedules:

Schedule #1:

Monday: 12:30pm-6pm

Tuesday: 12:30pm-6pm

Wednesday: 12:30pm-6pm

Thursday: 12:30pm-6pm

Friday: 12:30pm-6pm

Saturday: 8am-12pm

Sunday: 9am-12pm

Schedule #2: 

Monday: 7:30am-1:30pm

Tuesday: 7:30am-1:30pm

Wednesday: 7:30am-1:30pm

Thursday: 7:30am-1:30pm

Friday: 7:30am-1:30pm

Saturday: 8am-12pm

Sunday: 9am-12pm

Rotating weekends!

Keywords: Enterprise Rent-A-Car, Rocky Mount , Sr. Customer Assistance Representative, Other , Rocky Mount, North Carolina