RockyMountRecruiter Since 2001
the smart solution for Rocky Mount jobs

Virtual Experienced Tax Expert I

Company: Intuit
Location: Rocky Mount
Posted on: October 10, 2020

Job Description:

Job Description Overview If you're a highly motivated individual with a business background and excellent communication skills, we need you to help our customers complete their taxes using TurboTax. You'll advance our goal of "Powering Prosperity Around the World" by providing expert guidance and explanations of tax and technical terms to our customers. You'll also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes. What you'll bring * College degree a plus. The ideal candidate will have a background in business, finance, accounting, or tax * Knowledge of tax laws, tax concepts and familiarity with form 1040 and schedules * Minimum 3 season of paid Tax Preparation experience, with a minimum of 30 tax returns per tax year required. * Prior tax preparation experience in a tax practice or retail setting required. * PTIN required * Ability/motivation to expand expertise and obtain a tax credential or certification - Intuit offers a program to obtain your EA * Strong customer service skills with ability to empathize and instill confidence * Ability to work within a team to assist in preparation of accurate tax returns in a timely manner * Strong Research skills and the ability to quickly use online resources to find answers * Critical thinking and problem solving * Persistence and determination * Willingness to utilize audio/visual tools to communicate with customers * Comfortable interacting with customers through video, in a professional way that represents the Intuit TurboTax brand well * Friendly and reassuring on camera * Bilingual (English/Spanish) communication skills (written & spoken) a plus For internal use: tst assoc How you will lead * This is a seasonal position providing assistance to customers both assisting them in preparing their own returns and/or fully preparing customer tax returns * Compiling/preparing tax returns for TurboTax Customers * Gathering/organizing and accurately entering customer data in the federal and state tax returns for review * Communicate directly with the customer as needed * Coordinate customer meetings and follow-up * Communicate updates to credentialed tax experts on assigned customers * Will help customers who are working on their tax return with both product/software inquiries, as well as with tax questions and calculations * Apply defined practices, procedures and company policies to troubleshoot and resolve product and tax support customer inquiries * Will interact with customers utilizing strong written and verbal skills as well as deep customer empathy Typical Deliverables: * Accurate and complete customer data entered in tax returns for credentialed tax expert review * High quality customer interactions and experiences * Application of defined practices, procedures and company policies to troubleshoot, resolve issues and address routine Tax Support customer questions * Proficient with technology and solid knowledge of computer operations and software. * Utilize and leverage government websites and toolkits to seek out and deliver the right answer to the customer * Document customer interactions * Represent the Intuit TurboTax brand and spirit by demonstrating empathy for the customer, empowering and partnering with the customer, personalizing the experience, and providing them the confidence that they can do their own taxes

Keywords: Intuit, Rocky Mount , Virtual Experienced Tax Expert I, Other , Rocky Mount, North Carolina

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Pizza delivery job (5533) - Earn up to $15 with tips
Description: Domino's Pizza--seeks exceptional people to join our team We are currently hiring expert--delivery drivers--for our--Rocky Mount location. We are looking for people with great personalities and positive (more...)
Company: Domino's
Location: Wilson
Posted on: 10/23/2020

Adult/Pediatric Licensed Practical Nurse (LPN) - Home Care
Description: LPN opportunities available for Adult and/or Pediatric 38 amp quot PAID Training - Weekly Pay 38 amp quot 10 Are you a Licensed Practical Nurse LPN interested in making a difference in peoples (more...)
Company: BAYADA Home Health Care
Location: Rocky Mount
Posted on: 10/23/2020

Get New Roofing Work Today - Preview Leads In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Wilson
Posted on: 10/23/2020


Truck Driver - Home Weekly - Average $71,000/Year - Excellent Benefits
Description: Job Description: Now Hiring CDL-A Truck Drivers Average 71k - Excellent Benefits - Sign-On Bonus Cardinal Logistics is currently seeking Class A truck
Company: Cardinal - Raleigh, NC
Location: Rocky Mount
Posted on: 10/23/2020

Pizza delivery job (8836) - Earn up to $15 with tips
Description: Domino's Pizza--seeks exceptional people to join our team We are currently hiring expert--delivery drivers--for our--Sharpsburg location. We are looking for people with great personalities and positive (more...)
Company: Domino's
Location: Rocky Mount
Posted on: 10/23/2020

Travel Nurse - RN - OR - Operating Room
Description: Fusion Medical Staffing is seeking an experienced Operating Room Registered Nurse for an exciting Travel Nursing job in Rocky Mount, NC. Shift: Inquire for details Start Date: ASAP OR RNOur Story: Fusion (more...)
Company: Bluepipes
Location: Rocky Mount
Posted on: 10/23/2020

Travel Respiratory Therapist
Description: LRS Healthcare is seeking an experienced Respiratory Therapist for an exciting Travel Allied job in Wilson, NC. Shift: 3x12 Evenings Start Date: 10/26/2020 Duration: 13 Week s Travel - ALLIED - Allied (more...)
Company: Bluepipes
Location: Wilson
Posted on: 10/23/2020

Work From Home - Experienced Tax Preparer
Description: Overview If youre a highly motivated individual with a business background and excellent communication skills, we need you to help our customers complete their taxes using TurboTax. Youll advance our (more...)
Company: Intuit
Location: Rocky Mount
Posted on: 10/23/2020

Emergency Medicine Physician (Physician #297127)
Description: SCP Health SCP is a clinical company. At our core we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, (more...)
Company: SCP Health
Location: Wilson
Posted on: 10/23/2020

Customer Service Representative - Work from Home
Description: Customer Service Representative - Work from Home - USA Join our TTEC work from home customer service representative team if you reside 45 out of 50 states. We cannot accept applications for residents (more...)
Company: TTEC
Location: Wilson
Posted on: 10/23/2020

Log In or Create An Account

Get the latest North Carolina jobs by following @recnetNC on Twitter!

Rocky Mount RSS job feeds