RockyMountRecruiter Since 2001
the smart solution for Rocky Mount jobs

Call Center Position Available

Company: Alorica
Location: Rocky Mount
Posted on: December 5, 2019

Job Description:

GET TO KNOW ALORICA At Alorica, we only do one thing ? make lives better, one interaction at a time. We?re a global leader in customer service and experience, serving the world?s biggest brands with tens of thousands of employees in hundreds of locations around the globe. ? JOB SUMMARY Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. ? You?re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply. ? KEY JOB RESPONSIBILITIES

  • Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
  • Maintains and updates customer information as necessary
  • Calmly attempts to resolve and de-escalate any issues
  • Escalates calls to supervisor when necessary and appropriate
  • Responds to requests for assistance and/or possible processing of credit card authorizations
  • Tracks call-related information for auditing and reporting purposes
  • Provides feedback reports on call issues related to downtime and/or training issues
  • Upsells to customers as necessary ? WHY JOIN ALORICA? Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much ? that?s why we?re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better?one interaction at a time. And to do that, we need the very best people to join us. ? But please, allow us to entice you further! As an Alorica employee, you may receive:
    • Paid training
    • Flexible training schedules
    • Medical and dental benefits
    • Paid time off
    • Paid holiday and sick time
    • Retirement planning options (401(k))
    • Employee discounts through client programs Working at Alorica means potentially having the freedom to explore all kinds of career options ? from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed ? because when you?re at your best, that?s when we?re at our best.? So what do you say? Ready to take the next step? ? ?JOB REQUIREMENTS Minimum Education and Experience:
      • High School Diploma or GED required; college degree preferred
      • Customer service experience a plus
      • Phone-related customer service a major plus
      • Familiarity with Microsoft Windows, Word, and Excel applications
      • Bilingual language skills a plus Knowledge, Skills and Abilities:
        • Stellar customer service skills ? and an overwhelming desire to make lives better, one interaction at a time
        • Ability to use phone and computer systems
        • Excellent oral and written communication skills
        • Strong listening/comprehension skills
        • Ability to stay composed and objective
        • Conversational, patient and confident, with a positive attitude WORKING CONDITIONS Work Environment
          • A climate controlled, contact center environment ? filled with amazing people, incredible career opportunities and the occasional dance-off
          • Constant usage of phone and computer systems Physical Demands Constant sedentary work. You?ll typically be sitting for most of the time, so be sure to get up and stretch once in a while. Your circulatory system will thank you. ? DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. ? TAKE THE NEXT STEP Let?s make lives better. Let?s defy the status quo. And let?s go beyond thinking outside the box ? and decide to obliterate the box instead. You ready? Let?s do this.
            ? About Alorica: ? Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.

Keywords: Alorica, Rocky Mount , Call Center Position Available, Other , Rocky Mount, North Carolina

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Earn $350 Taking Surveys, Takes Only Minutes Long
Description: Big Brands Paying
Company: MoneyAtHome
Location: Wilson
Posted on: 12/6/2019

Online English Teacher
Description: Work-from-Home Online Teaching Opportunity Control your days, work remotely, AND change lives Teach English online to kids in China ages 6 to 10 with EF Education First, the world's largest private (more...)
Company: Education First
Location: Wilson
Posted on: 12/6/2019

Class A CDL SOUTHEAST REGIONAL Truck Driver
Description: driver regional trucks trucking br br This SOUTH EAST regional driving position features unlimited miles weekly with running only 5 STATES AL, NC, SC, GA, and FL dry van freight. If you want to hit (more...)
Company: Carroll Fulmer Logistics
Location: Rocky Mount
Posted on: 12/6/2019


Dietary Aidein Dietary
Description: Location Information Landing at Parkwood is a beautiful community in Wilson, NC, with more than 50 units offering independent living. Key Responsibilities At this time, we are seeking a Dietary Aide to (more...)
Company: Five Star Senior Living Inc.
Location: Wilson
Posted on: 12/6/2019

Class A CDL Driver - $5K Sign-On - $60K-65K Avg Pay (Rocky Mount)
Description: Battleboro, NC Class A CDL Driver - 5K Sign-On - 60K-65K Avg Pay - Battleboro, NCBATTLEBORO, NCCDL-A DELIVERY DRIVER 60K- 65KAVERAGE PAY
Company: McLane Company
Location: Rocky Mount
Posted on: 12/6/2019

Class A CDL Driver - $5K Sign-On - $60K-65K Avg Pay (Wilson)
Description: Battleboro, NC Class A CDL Driver - 5K Sign-On - 60K-65K Avg Pay - Battleboro, NCBATTLEBORO, NCCDL-A DELIVERY DRIVER 60K- 65KAVERAGE PAY
Company: McLane Company
Location: Wilson
Posted on: 12/6/2019

Licensed Eligible Counselor
Description: Licensed Eligible In-Home Counselor LMHP-E Job Type: Full-time Locations open: Rocky Mount or Martinsville, VA Strategic Therapy Associates is growing We have an excellent opportunity for a Licensed-Eligible (more...)
Company: Strategic Therapy Associates
Location: Rocky Mount
Posted on: 12/6/2019

CDL-A Truck Driver - $5K Sign-On- $68K-70K Avg. Pay!
Description: Professional CDL-A Delivery Driver Twice the Opportunities We have two distribution centers in Rocky Mount - each with great, but different delivery opportunities. 68,000-70,000 average annual earnings (more...)
Company: McLane Company
Location: Wilson
Posted on: 12/6/2019

Earn $300 Taking Surveys, Takes Only Minutes Long
Description: Big Brands Paying
Company: Part-Time-Cash
Location: Rocky Mount
Posted on: 12/6/2019

Online English Teacher
Description: Work-from-Home Online Teaching Opportunity Control your days, work remotely, AND change lives Teach English online to kids in China ages 6 to 10 with EF Education First, the world's largest private (more...)
Company: Education First
Location: Rocky Mount
Posted on: 12/6/2019

Log In or Create An Account

Get the latest North Carolina jobs by following @recnetNC on Twitter!

Rocky Mount RSS job feeds