Software Development Manager, Developer Experience

Company: Amazon
Location: Raleigh
Posted on: April 1, 2026

Job Description:

Are you a developer advocate? A builder passionate about incredible software? Are you committed to quality, agility, predictability, and consistency? How about having a great time designing the Future? We are looking for a Software Development Manager to help us make this vision a reality. Join us Our team delivers software services and infrastructure for the Amazon networking OS. We are a builder tools team: we build tools for other builders. Our goal is improving the developer experience, by providing world-class tooling that empowers, enables, and fosters ideas. We champion great engineering practices - We ensure the right things are common, common things are easy, and uncommon things are possible. We find the right abstractions and craft intuitive, powerful, and reliable tools - We reduce friction and maximize output for the same input. Above all, customers come to us because we are a strong, high-quality, and dependable engineering org. We design the future and better their daily-lives. You will join us to influence, innovate, and raise the bar in this mission! Your mission will be leading a specialized team working on lab management systems and emulations. These are the backbone for all AWS commodity switches' testing. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Key job responsibilities You will solve complex and ambiguous problems, efficiently, and with high-quality. You will play a pivotal role in shaping the definition, vision, design, roadmap, development, and operationalization of customer-facing services. You will be given an outcome and the freedom to set the direction based on data driven decisions. This space requires a high level of strategy, engagement, execution, and operations. This team is critical to Amazon’s future success, and will provide great personal satisfaction and career development as we tackle some of the most intriguing network problems. The perfect candidate will thrive outside of defined role guidelines, practice extreme ownership, strike balance between strategic and tactical success, elevate their subordinates, manage upwards, and communicate ideas in a concise and succinct manner. High level responsibilities for this position include but are not limited to: -Directly manage a group of software development engineers, hiring, promotion, performance assessments etc. -Work closely with engineers to build large-scale, highly distributed systems solving complex problems. Review both design specs and code and provide feedback to engineers to insist on highest standards in terms of system design and code quality. -Partner with leadership and customers to identify new features that can bring substantial benefits. Prioritize feature requests to maximize contributions to our goals while maintaining the right trade-off between addressing tactical needs versus investing in strategic solutions. -Translate business requirements into engineering requirements to scope resource needs and manage multiple projects and dependencies effectively to deliver projects on schedule. Lead sprint planning, stand-ups, and retrospectives to assign work, monitor progress, and collect feedback. -Drive operations excellence by analyzing ticket root causes, defects, and technical debt and creating projects to reduce both short-term and long-term operational load. A day in the life You'll contribute to a critical and highly-visible function within the AWS business. You will work alongside other talented builders, and across multiple teams. You have the opportunity to hire and shape the team to continue to outperform expectations. You will work with the executive leadership, senior management, and technical leaders to define product directions and deliver them to customers. You excel at leading developers, and have a track record of building strong engineering teams. You've had success leading operational services and are ready to apply that experience at even greater scale. You will incorporate customer input and ensure consistency and intuitiveness of our services. You will build highly available and fault tolerant distributed systems. You’ll find this role engaging, challenging, and full of opportunities to learn and grow. You will have a large impact on AWS and the cloud computing industry. About the team We serve many customers, and play a critical role and multiplying effect across Networking services. We own and support datacenter labs (physical and virtual) with tooling that manages inventory, reservations, capacity auto-scaling/provisioning/recovery, sanity checks, etc. We run very lean and scale with the business, without repeated technical or operational burden. We use Rust, Go, Python (and many other things) in native AWS. We touch everything from embedded systems and kernel, to GRPC/Rest APIs and your favorite front-end stack (ours is React). We are a growing 2 pizza team in a new site (RDU) with a broad mix of experience levels and tenures. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Working at AWS in the Core Networking Team • Meet Matt, Director, Core Networking https://youtu.be/DqTStjRtjX4 - 7 years of engineering experience - 3 years of engineering team management experience - Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations - Experience partnering with product or program management teams - 8 years of leading the definition and development of multi tier web services experience - Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy - Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, NC, Raleigh - 184,900.00 - 250,200.00 USD annually

Keywords: Amazon, Rocky Mount , Software Development Manager, Developer Experience, IT / Software / Systems , Raleigh, North Carolina