Batch Operations Technician - Durham NC/Hybrid
Company: STI
Location: Durham
Posted on: April 1, 2026
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Job Description:
Batch Operations Technician Research Triangle Park, Durham NC
27709/Hybrid 12 Months The candidates must be available to rotate
between three shifts (5 PM to 1 AM, 10 PM to 6 AM and 1 AM to 9 AM)
TheNC Department of Health and Human Services requires the services
of a Batch Operations Technician to support the day-to-day batch
operation tasks and deliverables related to enterprise batch
processing within the NC FAST system’s batch architecture. This
position requires working outside of standard business hours to
support overnight batch operations. Responsibilities include:
Providing production operations support by executing and monitoring
batch process Verifying batch results and supporting nightly
production environments across multiple servers. Performing first
level analysis of all data interface processing exceptions, logs
Escalating unresolved issues and problems according to defined
on-call support procedures. The technician will resolve errors and
escalate issues, when necessary, by working with functional teams
to ensure timely analysis and resolution, in alignment with
application service level objectives. Additional duties include:
Supporting the batch monitoring team by analyzing production
workflows and recommending improvements to job schedule performance
Providing rapid support during outages and assisting in workload
automation forecasting Collaborating with the technology design
team to ensure backup and recovery systems meet business continuity
SLA requirements Working with application support teams and
business stakeholders to define acceptable service levels and
develop incident management procedures
Keywords: STI, Rocky Mount , Batch Operations Technician - Durham NC/Hybrid, IT / Software / Systems , Durham, North Carolina
