Solutions Engineer - AWS Customer Experience & AI
Company: Phizenix
Location: Cary
Posted on: February 18, 2026
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Job Description:
Job Description Job Description Role Overview We're seeking
multiple Solutions Engineers to join our team of innovators and
thought leaders. In this role, you'll combine hands-on technical
expertise with architectural vision to design and implement
cutting-edge customer experience solutions using AWS services, with
a particular focus on Amazon Connect and generative AI
technologies. Key Responsibilities Design and architect
comprehensive customer experience solutions leveraging AWS
services, particularly Amazon Connect, with a focus on integrating
generative AI capabilities to enhance customer interactions Develop
proof-of-concepts and prototypes to demonstrate innovative
solutions to clients, showcasing the potential of combining cloud
technologies with AI Lead technical discovery sessions and
workshops with clients to understand their unique business
challenges and translate them into actionable technical solutions
Write and review code for critical components of client solutions,
ensuring high standards of quality and scalability Create detailed
technical specifications and architecture documents that align with
both client requirements and AWS best practices Support continuous
value delivery initiatives, including solution design,
demonstrations, and implementation for signed customer engagements.
Required Skills & Experience Deep expertise in AWS services,
particularly Amazon Connect and related customer experience
offerings Hands-on experience implementing generative AI solutions
in production environments Strong software engineering background
with practical coding experience Proven consulting skills with the
ability to communicate complex technical concepts to diverse
audiences Experience in customer experience (CX) technology
implementations Track record of successful solution delivery in
highly regulated industries such as healthcare, finance, or
government Preferred Qualifications AWS certifications (Solutions
Architect, Machine Learning Specialty) Experience with large-scale
contact center migrations to cloud platforms Background in
implementing AI/ML solutions in customer service contexts Knowledge
of security and compliance requirements in regulated industries
Experience with agile development methodologies What Sets You Apart
Ability to bridge the gap between business requirements and
technical implementation Strong consultative approach with
excellent client-facing skills Innovation mindset with a passion
for exploring cutting-edge technologies Experience in both
architectural design and hands-on development Understanding of
contact center operations and customer experience best practices
Remote Pay Range $140,000—$150,000 USD
Keywords: Phizenix, Rocky Mount , Solutions Engineer - AWS Customer Experience & AI, IT / Software / Systems , Cary, North Carolina
