Customer Support Team Member

Company: Vendex, inc
Location: Greenville
Posted on: July 10, 2025

Job Description:

We are redefining how customer solutions are reached and sales support is provided. We are seeking a Customer Support Team Member to work with customers ensuring every customer receives exceptional care, reinforce brand loyalty, and contribute to our mission of delivering wireless sales solutions. As a Customer Support Team Member, you will act as a primary point of contact for customers to bring brand awareness, resolving inquiries, providing tailored solutions, and assist with the sales process. If you are a clear communicator with a passion for service and a desire to grow, this is your chance to help shape the customer journey at a company redefining direct engagement. Responsibilities of the Customer Support Team Member: Act as the primary contact for customers, delivering personalized support and timely assistance Clarify service plans, billing, and device features to ensure customer understanding and satisfaction. Troubleshoot basic technical issues and escalate complex cases to the appropriate support teams Guide customers through service updates, account changes, processing orders and feature activations Educate customers on maximizing their AT&T services benefits and recommend relevant upgrades Capture and document customer feedback to identify trends and enhance service quality Maintain accurate records of all interactions and resolutions in the CRM system.

Keywords: Vendex, inc, Rocky Mount , Customer Support Team Member, IT / Software / Systems , Greenville, North Carolina