IT Manager, Technical Product Owner

Company: Johnson & Johnson
Location: Wilson
Posted on: July 4, 2025

Job Description:

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com Job Function: Technology Product & Platform Management Job Sub Function: Technical Product Management Job Category: People Leader All Job Posting Locations: Wilson, North Carolina, United States of America Job Description: Johnson & Johnson is recruiting for an IT Manager, Technical Product Owner located in Wilson, North Carolina, USA. J&J is expanding our manufacturing capacity with $2 billion investment to support strong portfolio growth and continue delivering breakthrough innovation and transformational medicines for patients. The new facility will expand production of innovative biologic medicines in areas including oncology, immunology, and neuroscience. J&J’s significant supply chain investment ensures a resilient and reliable future supply of medicines to meet accelerating demand for our current portfolio of medicines and our future innovations. As an integral member of a high-performance team, the IT Manager and Technical Product Owner will be responsible for developing and owning the strategic vision, prioritization, and deployment of IT infrastructure and digital products to support new manufacturing site-specific business capabilities. This role will serve as the product owner for all technology products specific to the site, driving the product vision and setting priorities. Furthermore, the individual will establish a robust end-to-end IT operational support framework in collaboration with the IT Site Leadership Team and business partners. This includes providing ongoing support to continuously enhance process efficiencies, reliability, and cybersecurity. Key Responsibilities Product Ownership Product owner for Site Operational Excellence services and Site-Specific Digital Products. Includes end to end digital eco-system and integration within the site. Lead digital enablement initiatives for new site launches and expansion projects. Product Vision and Strategy Develop and communicate the product vision, strategy, and roadmap based on business needs, aligning with global MAKE IT objectives and ensuring effective stakeholder communication. Ensure site digital products align with global product categories to maximize business value and facilitate standardization across sites. Support business stakeholders and IT leaders in crafting robust business cases. Product Management Collaborate with cross-functional site stakeholders (MTO, R&D, TO&R, enterprise, ISRM and TS) to identify requirements and deliver effective site IT reliability and innovative digital solutions. Prioritize product investments in collaboration with site leadership to align with strategic goals. Maintain ownership of the product backlog and roadmap, ensuring timely technology deployments and Agile adoption while engaging in scrum ceremonies, refining user stories, and tracking metrics. Oversee user acceptance testing to ensure high-quality product releases. Coordinate with TS to ensure resource allocation and alignment with business goals. Financial Management Manage the total cost of ownership (TCO) of products, driving cost optimization and collaborating with site finance to identify cost-reduction opportunities while maintaining operational efficiency. Support the IT Site Leader in capital and operational financial planning. Site Operational Excellence Drive continuous technology improvements, monitoring reliability metrics, including Root Cause Analysis (RCA) and Mean Time to Repair (MTTR). Collaborate with ISRM and site engineers on Cybersecurity initiatives to maintain secure operations and manage technical debt efficiently. Ensure compliance with SLAs related to issue resolution, product availability, and alignment with business objectives. Responsible for site level ALM & TLM activities to ensure to manage technical debt efficiently. Conduct user surveys to gather feedback on technology product performance and needs to inform enhancements. Lead or support innovation demand management, incubate new ideas, conduct market research, lead test and learns, and assist scaling new products Talent Development Establish performance goals and professional development feedback mechanisms while ensuring the completion of training programs that align with current roles and future aspirations. Advocate for Digital Maturity competencies to enhance team capabilities and cultivate a culture of continuous learning, staying informed about technological trends and encouraging innovative practices. Qualifications Bachelor's Degree in Computer Science, Engineering, or a relevant field is required. Minimum of 5 years in a technology leadership role, including at least 5 years in the pharmaceutical manufacturing domain, managing IT operational support at manufacturing sites. Proficient in the digital product management lifecycle, managing product backlogs, prioritization, and defining user stories. Skilled in constructing business cases, tracking benefits realization, and driving technology adoption to enhance business value. Understanding of business drivers and the ability to connect priorities to technology investments. Familiarity with ISA 95 model. Experience managing vendor partners in developing and supporting complex technical systems. Experience with manufacturing-related systems (e.g., MES PAS-X, OSI-PI, labeling, serialization) and ecosystem integration. Familiarity with supply chain systems (e.g., SAP ERP, quality systems, lab systems) and broad supply chain processes, including biologics API processes. Understanding of IT infrastructure and OT-IT convergence is a plus. Knowledge of cloud infrastructure and deployment architecture. Experience with software development and testing methodologies (SDLC) and Agile project management. Familiarity with middleware tools and data platforms. Proficient with JIRA, MS Project, and Confluence. Excellent written and oral communication skills, with strong interpersonal skills and a team-oriented approach. Ability to influence, negotiate, and communicate effectively with internal and external stakeholders across complex matrix organizations. Proven ability to manage high levels of complexity and multiple competing priorities. Supervisory or people management experience is a plus. Familiarity with experience design and design thinking methodologies is a plus. Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center (ra-employeehealthsup@its.jnj.com) or contact AskGS to be directed to your accommodation resource. The anticipated base pay range for this position is : $100,000 to $172,500 Additional Description for Pay Transparency: The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/performance year. Bonuses are awarded at the Company’s discretion on an individual basis. Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). Employees are eligible for the following time off benefits: Vacation – up to 120 hours per calendar year Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year Holiday pay, including Floating Holidays – up to 13 days per calendar year of Work, Personal and Family Time - up to 40 hours per calendar year Additional information can be found through the link below. https://www.careers.jnj.com/employee-benefits

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