Field Service Technician I

Company: Altice USA
Location: Rocky Mount
Posted on: November 18, 2023

Job Description:

Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We're building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve. Job Summary Under general supervision the Broadband Technician (BBT) III - OSP repairs and maintains the fiber and coaxial transport and distribution cable services including residential and business video, data, telephone, and security. As needed supports repair and maintenance of headend electronics and critical infrastructure equipment. Performs troubleshooting from the headend to the customer's electronic devices. Supports and mentors lower level technicians and fulfills service and installation as needed to exceed customer needs. Responsibilities

• Provides quality internal and external customer service reflecting the Company values
• Fulfills demand maintenance and preventive maintenance by troubleshooting and repairing the transport, trunk, and distribution networks from the Master Telecommunication Center (headend) to customer's electronic devices
• Troubleshoots and repairs the distribution network from headend to customer's electronic devices
• Has experience working in FTTx and/or RFoG networks
• Maintains network integrity through preventive maintenance
• Resolves issues at installation and on scheduled service call from customer's electronic devices to tap
• Installs, tests, and troubleshoots Company services including video, data, and telephone from tap to customer electronic devices
• Educates customers regarding use of installed products; explains waivers, agreements, customer release forms, charges, and billing procedures
• Determines customer's current service levels; inquiries about customer preferences and needs; recommends service upgrades or additional products
• Uses automated routing system or plans daily route; requisitions equipment and supplies; stocks Company vehicle
• Completes work orders and other documentation on paper or by mobile device
• Uses small hand tools, power tools, meters, and other test equipment
• Participates in on call rotation Qualifications
  • Internal Field Service Technician applicants must fully complete their field service career progression program to be deemed eligible
  • High school diploma or equivalent
  • Qualified to obtain all necessary licenses required by the state in which he/she is installing and/or servicing security services (if applicable)
  • Knowledge of basic mathematics
  • Knowledge of basic electronics
  • Ability to comprehend and operate appropriate testing equipment (e.g., signal level meters, ohm meters)
  • BDS certification preferred
  • Home security installation experience preferred
  • Minimum of 6 months BBT III level experience preferred or equivalent work experience
  • Appropriate valid driver's license and driving record within Company standards. Ability to obtain current DOT (Department of Transportation) medical card and valid CDL (Commercial Driver's License) where applicable; must comply with all applicable DOT requirements
  • An "Activity Analysis" of the physical demands required to perform this job's essential functions with or without a reasonable accommodation will be provided upon request and with an offer of employment. Must pass a physical assessment of those physical demands post offer/pre employment and if returning to work following a leave of absence, conducted at the Company's assessment vendor. Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law. Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law. Applicants for employment with Altice will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

Keywords: Altice USA, Rocky Mount , Field Service Technician I, IT / Software / Systems , Rocky Mount, North Carolina