RockyMountRecruiter Since 2001
the smart solution for Rocky Mount jobs

Call Center Customer Service Representative

Company: Alorica
Location: Rocky Mount
Posted on: November 21, 2019

Job Description:

GET TO KNOW ALORICA

At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.

JOB SUMMARY

Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service.

You're literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.

KEY JOB RESPONSIBILITIES

* Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns


* Maintains and updates customer information as necessary


* Calmly attempts to resolve and de-escalate any issues


* Escalates calls to supervisor when necessary and appropriate


* Responds to requests for assistance and/or possible processing of credit card authorizations


* Tracks call-related information for auditing and reporting purposes


* Provides feedback reports on call issues related to downtime and/or training issues


* Upsells to customers as necessary



WHY JOIN ALORICA?

Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much - that's why we're so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.

Simply put, we want to make lives better---one interaction at a time. And to do that, we need the very best people to join us.

But please, allow us to entice you further! As an Alorica employee, you may receive:

* Paid training


* Flexible training schedules


* Medical and dental benefits


* Paid time off


* Paid holiday and sick time


* Retirement planning options (401(k))


* Employee discounts through client programs



Working at Alorica means potentially having the freedom to explore all kinds of career options - from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because when you're at your best, that's when we're at our best.

So what do you say? Ready to take the next step?

JOB REQUIREMENTS

Minimum Education and Experience:

* High School Diploma or GED required; college degree preferred


* Customer service experience a plus


* Phone-related customer service a major plus


* Familiarity with Microsoft Windows, Word, and Excel applications


* Bilingual language skills a plus



Knowledge, Skills and Abilities:

* Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a time


* Ability to use phone and computer systems


* Excellent oral and written communication skills


* Strong listening/comprehension skills


* Ability to stay composed and objective


* Conversational, patient and confident, with a positive attitude



WORKING CONDITIONS

Work Environment

* A climate controlled, contact center environment - filled with amazing people, incredible career opportunities and the occasional dance-off


* Constant usage of phone and computer systems



Physical Demands

Constant sedentary work. You'll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you.

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

TAKE THE NEXT STEP

Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead.

You ready? Let's do this.

About Alorica:

Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.

Keywords: Alorica, Rocky Mount , Call Center Customer Service Representative, Hospitality & Tourism , Rocky Mount, North Carolina

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Sales Manager
Description: -As a Sales Manager, you will be responsible for developing and implementing sales activities of the hotel in accordance with the Marketing Plan and assigned market segment. You will be generating revenue (more...)
Company: Millennium Durham
Location: Durham
Posted on: 12/15/2019

Housekeeper - Residence Inn Raleigh Cary - (19135274)
Description: Here's To Your Journey with Residence Inn Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of (more...)
Company: Marriott International, Inc.
Location: Durham
Posted on: 12/15/2019

Customer Service- Telecommute
Description: 27-year old national company is actively seeking outgoing and ambitious individuals to telecommute as Program Specialist and Virtual Recruiters. Program Specialist are trained to communicate with clients (more...)
Company: Mrs.
Location: Raleigh
Posted on: 12/15/2019


Full-Time Shift Manager
Description: We're ALDI, one of America's favorite grocers. We've grown a lot in the past few years, expanding our reach and customer base all around the country. Whether it's in customer service or our exceptional (more...)
Company: ALDI
Location: Raleigh
Posted on: 12/15/2019

Box Truck Delivery Drivers
Description: Job RequirementsRequires morning, afternoon, and evening availability any day of the week. Physical ability to move large, bulky and/or heavy merchandise. Physical ability to perform tasks
Company: Lowe's Companies Inc.
Location: Fayetteville
Posted on: 12/15/2019

Line Cooks
Description: Line Cooks - Starting at 12 per hour At Red Robin, our Extraordinary People are at the heart of everything we do From ensuring that
Company: Red Robin
Location: Cary
Posted on: 12/15/2019

Merchandiser (Part Time)
Description: The primary role of the Part Time Merchandiser PTM is to effectively service all customers in a safe, productive and professional manner by ensuring proper level of stock is maintained, displayed and (more...)
Company: Red Bull North America
Location: Fayetteville
Posted on: 12/15/2019

DoorDash Delivery Driver / Courier
Description: No passengers. No bosses. Just you, your tunes, and the road. Sign up now and start making money br br Choose your wheels and deliver food and other items from local merchants to hungry customers. (more...)
Company: DoorDash
Location: Wilson
Posted on: 12/15/2019

Retail Loss Prevention Leader
Description: Description We are genuine in our belief that sports make people better and so are you Immerse yourself in a workplace that loves to be active and lives the brand. Associates joining our team have an (more...)
Company: DICK'S Sporting Goods
Location: Raleigh
Posted on: 12/14/2019

Bistro Team Member - Courtyard Raleigh-Durham Airport/Morrisville (17001JYI)
Description: Heres To Your Journey with Courtyard Courtyard is one of Marriott Internationals 30 renowned hotel brands. As the worlds leading hospitality company, we offer unmatched opportunities for associates to (more...)
Company: Marriott
Location: Durham
Posted on: 12/15/2019

Log In or Create An Account

Get the latest North Carolina jobs by following @recnetNC on Twitter!

Rocky Mount RSS job feeds