Customer Service Manager

Company: Ossid
Location: Rocky Mount
Posted on: November 21, 2022

Job Description:

ProMach is a family of best-in-class packaging solution brands serving manufacturers of all sizes and geographies in the food, beverage, pharmaceutical, personal care, and household and industrial goods industries. ProMach brands operate across the entire packaging spectrum: filling and capping, flexibles, pharma, product handling, labeling, and coding, and end of line. ProMach also provides Performance Services including integrated solutions, design/build, engineering services, and productivity software to optimize packaging line design and deliver maximum uptime.ProMach designs, manufactures, integrates, and supports the most sophisticated and advanced packaging solutions in the global marketplace. Its diverse customer base, from Fortune 500 companies to smaller, privately held businesses worldwide, depends on reliable, flexible, technologically advanced equipment and integrated solutions. ProMach is headquartered near Cincinnati, Ohio, with manufacturing facilities and offices throughout North America, Europe, South America, and Asia. For more information about ProMach, visit based in Rocky Mount, NC, is a manufacturer of high-speed tray packaging, weigh/price labeling equipment and form fill seal packaging solutions. Ossid provides solutions across numerous markets, including fresh and processed meats, medical devices, convenience foods and consumer goods. Summary of Job:We are looking for a detail-oriented service manager to manage our service department and handle customer service interactions, reports, and repairs. The service managers responsibilities include providing the highest level of customer service, developing lasting customer relationships, and managing the service team members.To be successful as a service manager, you should display a strong sales-minded attitude as well as excellent leadership skills. You should also have the ability to develop and maintain strong, positive relationships with customers and internal support staff.Job Responsibilities:Delegate and direct service tasks, monitoring the progress of current projects, and managing service team members to ensure the teams objectives and sales goals are metHandle customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customersAssist with or perform administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventorySet up and maintain a service call center and evaluate its efficiencyResolve service desk problems and improve service methods to increase the service desks productivity and customer serviceMonitor department issues and client complaints to create methods to lessen recurring issuesAuditing work and customer service to ensure the companys high standards, efficiency, and productivity goals are metMaintain strong relationships with manufacturers, dealers, and sales representativesResponsible for training new service employees in company proceduresCollect telephone, email and/or internet inquiries from customersWorks with management on sales strategies and initiatives to ensure the program directly reflects the overall strategic plan of the companyPrepares periodic reports for management as necessary or requestedComplete any projects assigned by the Ossid Leadership Team and other support functions that may arise as staffing requirements and business evolution dictatesProvide support and assistance to fellow team members/departments as needed to meet company/team goalsMaintain a strong working knowledge of industry regulations, restrictions, and laws, ensuring the companys adherence to these regulations, and remaining current on the industrys standards and new innovations, materials, tools, and processesJob Requirements:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required.At least 3 to 5 years of sales support or customer service experienceExcellent customer service skills (friendly, courteous, and helpful), leadership and communication skills.A bachelors degree in business, administration, or related fieldManagement experience preferredStrong industry knowledgeStrong work ethic and desire to succeedAbility to read and interpret documents such as drawings, specifications, parts lists, etc.Ability to efficiently organize and manage multiple prioritiesMust possess computer proficiency including e-mail, Microsoft Word, and Microsoft ExcelMust be able to convey valuable information to the higher officials and should be polite and well manneredWillingness to work alone or as a teamComputer literacy and good organizational skillsStrong creative thinking and problem-solving skillsThe ability to work under pressure and handle stressBenefits:Salary is only a part of a well-developed compensation program. As a Pro Mach employee, you receive more than just a paycheck. Total compensation includes your pay (base salary), very comprehensive medical/dental programs as well as life insurance, a generous paid time off program, a retirement savings plan with a company match and a wellness program. There is no waiting period for benefits - you are eligible on your first day of employment. Pro Mach is an Equal Opportunity Employer. Pro Mach complies with all states mandating the use of E-Verify to verify employment eligibility of new hires to work in the United States. Pro Mach is a drug-free workplace.OSSID

Keywords: Ossid, Rocky Mount , Customer Service Manager, Hospitality & Tourism , Rocky Mount, North Carolina