RockyMountRecruiter Since 2001
the smart solution for Rocky Mount jobs

Associate Team Leader

Company: H&R Block
Location: Rocky Mount
Posted on: April 4, 2021

Job Description:

What you'll do...

Joining us as an Associate Team Leader, you'll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office.

Helping others is what we do best at H&R Block, which means you'll get to see the impact of your work firsthand. You won't prepare taxes in this role, so prior tax preparation experience is not required. You will be a vital part of the team to deliver on our purposeto provide help and inspire confidence in our clients and communities everywhere.

You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities.

Day to day, you'll

  • Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
    About H&R Block...

    We are here to live our purpose to provide help and inspire confidence in our clients and communities everywhere. We take our work personally, because we know what it represents: Families and homes. Livelihoods and lives.

    We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to approximately 12,000 tax offices throughout the United States and around the world. When you join our team, you'll add to the momentum of a forward-thinking company - one that defined an industry and is now leading its transformation.

    It would be even better if you also had...

    • Experience supervising or managing people
    • History of delivering outstanding customer experiences
      Bilingual candidates strongly encouraged to apply!

      What you'll bring to the team...

      • Prior experience working in customer service or similar role
      • Strong organizational skills and ability to plan and manage day-to-day office operations
      • Customer-centric mindset and strong communication skills
      • Computer proficient with the ability to use MS Office
      • Demonstrated ability to work independently with minimal supervision
      • Passionate, determined, resilient under stress and a will to win attitude
      • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
      • High school diploma / equivalent or higher

Keywords: H&R Block, Rocky Mount , Associate Team Leader, Hospitality & Tourism , Rocky Mount, North Carolina

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Parts Delivery
Description: O'Reilly is now hiring Parts Delivery drivers. Our parts delivery team members are responsible for the safe and efficient delivery of parts to our professional customers. They are also responsible for (more...)
Company: O'Reilly Auto Parts
Location: Smithfield
Posted on: 04/15/2021

Retail Counter Sales
Description: A Store Counter Sales team member is the ideal position for a knowledgeable and energetic person who has a passion for automotive parts and believes in taking
Company: O'Reilly Auto Parts
Location: Garner
Posted on: 04/15/2021

Cafeteria Staff
Description: We are looking to hire a hard-working Cafeteria--Staff to clean, stock, and maintain the kitchen as well as help with the preparation of meal ingredients. The Cafeteria--Staff responsibilities include (more...)
Company: PeopleReady
Location: Raleigh
Posted on: 04/15/2021


Cafeteria Staff
Description: We are looking to hire a hard-working Cafeteria Staff to clean, stock, and maintain the kitchen as well as help with the preparation of meal ingredients. The Cafeteria Staff responsibilities include retrieving (more...)
Company: PeopleReady
Location: Raleigh
Posted on: 04/15/2021

Commercial Kitchen Service Technician
Description: USA - North Carolina - Raleigh Regular R0002194Join the Smart Care Equipment Solutions team as a Commercial Kitchen Service Technician . As a Service Technician , you will become a trusted advisor to (more...)
Company: SmartCare Equipment Solutions
Location: Raleigh
Posted on: 04/15/2021

CASHIER
Description: If your goal is to begin a fantastic part time career working up to 25 hours per week where your talents will be valued and respected Murphy USA is an outstanding employer of choice. To be successful (more...)
Company: Murphy USA
Location: Garner
Posted on: 04/15/2021

Dishwashers
Description: Work in a team-oriented, high-volume, fast-paced, guest-centric
Company: The Capital Grille
Location: Raleigh
Posted on: 04/15/2021

Bartender
Description: -First, do you know the meaning of fun We're serious. If you don't know how to have fun, then you might want to look elsewhere. See, we couldn't pull off a name like Friday's--
Company: TGI Friday's
Location: Raleigh
Posted on: 04/15/2021

Restaurant Delivery - Start Delivering Today
Description: Your time. Your Goals. What is DoorDash Available in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider nets, (more...)
Company: DoorDash
Location: Wendell
Posted on: 04/15/2021

Bulk Merchandiser
Description: PURPOSE: To provide a position description for employees of Long Beverage, Inc, that will be meaningful to the employees in performance of his/her duties.GENERAL: The Bulk Route Merchandiser is responsible (more...)
Company: Long Beverage, Inc
Location: Raleigh
Posted on: 04/15/2021

Log In or Create An Account

Get the latest North Carolina jobs by following @recnetNC on Twitter!

Rocky Mount RSS job feeds