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Hospice Community Relations Representative, Raleigh Durham

Company: Pruitt Health
Location: Rocky Mount
Posted on: August 16, 2019

Job Description:

Job Details Company Overview Description JOB PURPOSE: A sales professional whose primary function is to develop early and appropriate referrals by creating and sustaining business partnerships with referral sources. KEY RESPONSIBILITIES: - Demonstration of the principles of the sales process in a health care environment. - Ability to manage a territory, to conduct sales calls and presentations, and to generate referrals by building long term business relationships. - Ability to develop clinical knowledge base to support sales activities. - Ability to effectively communicate both verbally and in writing with the different disciplines in the health care field. - Reliable and appropriate transportation required. - Ability to identify and develop new referral sources. - Develop, implement and evaluate quarterly and annual territory plans, strategies and actions to achieve negotiated goals. - Develop business relationships by making effective sales contacts and presentations. - Maintain professional and clinical competence. - Build relationships with the United Home Care staff teams to ensure the establishment of effective communication with referral sources and the staff teams. - Performs other duties as required by supervisor. - Analyze territory, establish sales goals, and write sales plan. - Identify territory assumptions which may influence the achievement of sales goals. - Identify key referring physicians. - Identify key referring personnel in hospital, nursing homes, and managed care operations. - Identify existing relationships with competitive Home Care organizations, hospitals, nursing homes and physicians. - Determine vulnerabilities of competitive relationships and set targets. - Identify case management, HMO, PPO, insurance companies and other payer referral sources. - Obtain input from Administrator & staff team regarding plan development and implementation. - Develop specialty markets and plan of action. - Communicate written plan to Executive Director of Sales and Community Relations development Coordinator. - Monitor, evaluate and adjust the plan as needed. - Evaluate performance against the plan. - Complete and submit activity reports as requested by Community Relations Development Coordinator. - Develop plan for accounts management with input from staff teams. - Establish objectives for each call and evaluate results. - Implement strategies and actions which include effective sales calls, presentations, and use of collateral materials. - Coordinate efforts with Administrator. - Support and participate in promotional activities. - Personally contact old and new referral sources. - Plan daily activities to effectively and efficiently manage time and maximize productivity. - Complete call reports. - Involve management when necessary. - Document and report complaints and service related issues. - Read clinical journals. Read sales and professional journals. Read internal information, policies, publications, bulletins, etc. - Attend relevant meetings and events in the community & United Home Care Office. - Join and participate in appropriate organizations and associations. - Assess training needs with Community Relations Development Coordinator and develop a written plan to enhance knowledge and skills. - Implement, modify and evaluate the written plan for self-development. #CB Qualifications MINIMUM EDUCATION REQUIRED: Bachelor degree, preferred MINIMUM EXPERIENCE REQUIRED: Five (5) years' experience in Healthcare Sales/Marketing or any equivalent combination of experience and training which provides the required knowledge, skills and abilities. MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW: ADDITIONAL QUALIFICATIONS: (Preferred qualifications) - Attendance - must maintain timely, regular attendance. - Punctuality. - Professional appearance. - Communicates well with patients/residents/clients and family members providing warm and friendly greeting and an approachable attitude to families, visitors, patients/residents/clients and responds to expressed concerns while displaying a helpful, caring demeanor. Answers questions when appropriate in a professional manner. KNOWLEDGE, SKILLS, ABILITIES: - Participate in center/agency surveys (Licensure / JCAHO) and any subsequently required reports. - Attend and participate in continuing educational programs to keep abreast of changes in your field as well as to maintain current license/certification, as required. - Attend and participate in mandatory inservices. - Honor patients/residents' rights to fair and equitable treatment, self-determination, individuality, privacy, property and civil rights, including the right to wage complaints. - Comply with corporate compliance program. - Report job-related functions/tasks that involve occupational hazards including exposure to blood and body fluids and others as necessary. - Follow established safety regulations, to include fire protection & prevention, smoking regulations, infection control, etc. - Follow established safety procedures when performing tasks and/or working with equipment. - Perform other related duties as necessary and as directed by supervisor. Job: Administrative Primary Location: North Carolina-Rocky Mount Schedule: Full-time Shift: 1st Shift Job Posting: Aug 9, 2019, 11:10:11 AM Skills required Customer Service Administration Problem Solving Data Entry Clerical Works Provide Customer Assistance

Keywords: Pruitt Health, Rocky Mount , Hospice Community Relations Representative, Raleigh Durham, Healthcare , Rocky Mount, North Carolina

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