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Front Office Manager

Company: Homewood Suites by Hilton
Location: Rocky Mount
Posted on: September 18, 2022

Job Description:

Work Environment & Context: --- Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating. --- Must be able to stand for eight hours, bend, stretch, and reach. --- Long hours sometimes required. Work schedule varies and may include occasionally working on Holidays, weekends, and evenings. --- Must be able to push or pull 60 pounds and lift and/or carry 30 pounds. --- Where applicable, follow approved laundry procedures; ensure understanding of operation of washers and dryers. Required Knowledge, Skills, and Abilities: Knowledgeable in: --- Supervisory Skills: interview, hire, train, appraise, document, motivate. --- Entire property, staff services, hours of operation, type of rooms, locations, rates, and discounts. --- Safety and security measures. --- Phone etiquette and answering procedures, be able to answer inquires of shopping, dining,entertainment and travel directions. --- Daily hotel operations, check daily events, bulletin boards, and be up to date on changes, new procedures and events. --- Manager on Duty functions. Skills: --- Train and develop associates through meetings, logs, etc. --- Monitor and document associates for both positive and negative feedback. --- Maintain organization of supplies and order as necessary. --- Computer literate to thoroughly operate property management system. Abilities: --- Multi task, detail oriented, remain service centric. --- Effectively communicate with guests, department heads, associates, and corporate office support staff. --- Market and promote the property to increase exposure and sales. --- Assist with guest issues with professionalism maintaining hospitable attitude. Essential Functions: --- Maintain a professional cohesive team by: hiring, training, coaching, counseling and developing the most qualified individuals. --- Promote positive morale and aggressively friendly attitudes. --- Complete administrative duties in a timely manner: schedules, inventories, orders, production controls, etc. --- Work within budgeted guidelines for maximum revenues and within labor models. --- Maintain safety and security practices have thorough knowledge of emergency procedures. --- Ensure guests are provided with the highest quality product and service. --- Responds to positive and negative comments expressed in comment cards and develops strategies to improve comment card results. --- Implement all the rules, policies and procedures established by the company --- Maintain certification from a brand approved responsible vendor training program, if applicable. --- Utilize Service Recovery Log and other necessary communication logs from shift to shift. --- Other duties as assigned, that the associate is capable of performing.Job Type: Full-timeSchedule:* 10 hour shift* 4 hour shift* 8 hour shiftAbility to commute/relocate:* Rocky Mount, NC 27804: Reliably commute or planning to relocate before starting work (Required)Experience:* Hotel experience: 1 year (Preferred)Work Location: One location

Keywords: Homewood Suites by Hilton, Rocky Mount , Front Office Manager, Executive , Rocky Mount, North Carolina

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