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Company: McLane Company
Location: Rocky Mount
Posted on: September 14, 2022

Job Description:

Primarily responsible for the management and oversight of daily communication and activity between the redistribution customer service department and multiple distribution facilities. Ensure that the quality, quantity, and cost of goods are within the expectations of our customers, while the cost is within the parameters to achieve operational business goals. -This role will also develop and implement the SOPs necessary to integrate our customer service with the expectations of the various distribution centers through business process alignment and training. -Address questions or complaints and offer solutions. Ensure shipments are delivered in a timely manner by developing, implementing, and monitoring processes across the organization. -Position Responsibilities:

  • Build and develop broad based relationships with warehouse personnel to achieve best business results as aligned with SOPs and business initiatives.
  • Monitor and maintain delivery schedule to ensure load factor meets goals.
  • Review Running Shortage report to ensure product is available for outbound shipments and work with Replenishment Manager to ensure product is available.
  • Develop, monitor, review, track, and report monthly to senior management on established KPIs.
  • Focus on continuous improvement in DC operation processes and customer service processes for the benefit of internal and external customers.
  • Develop and present internal customer service reviews and business reviews.
  • Complete special projects as assigned by the Director of Operations.Essential Skills and Experience:
    • Working knowledge of principle food service disciplines including purchasing, customer service, accounting, warehousing and transportation.
    • Foster a supportive and collaborative environment internally and with warehouses.
    • Possess outstanding written and verbal communication skills.
    • Collaborative, team player and strong attention to detail.
    • Proven ability to achieve results through persistent negotiations, appropriate allocation of resources, strong communication skills and good judgment.
    • Ability to establish and maintain a range of contacts within and outside the company in a highly professional manner; must be tactful and articulure.
    • Working knowledge of Microsoft Office software products
    • A Bachelor's degree (BS, BA) in Business, Supply Chain, Logistics or related area preferred.
    • Limited travel will be required.
    • Experience in the food service industry preferredCandidates may be subject to a background check and drug screen, in accordance with applicable laws.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Keywords: McLane Company, Rocky Mount , MANAGER, FULFILLMENT, Executive , Rocky Mount, North Carolina

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