General Manager 3 - Environmental Services / Custodial

Company: Sodexo -Group
Location: Rocky Mount
Posted on: January 8, 2022

Job Description:

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer. Sodexo is committed to upholding the spirit and principles of the Rehabilitation Act of 1973 and the 1998 amendment to the Act. If, due to a disability, you require a reasonable accommodation to navigate this site and/or complete the on-line application process, please contact TalentAcquisition.USA@sodexo.com for assistance.
General Manager 3 - Environmental Services / Custodial Location US-NC-ROCKY MOUNT System ID 727366 Category Environmental Services / Custodial Relocation Type No Employment Status Full-Time Unit Description Use your best in class management skills to make a real impact on patient healing. Sodexo is seeking an Director of Environmental Services 3 for UNC Nash Hospital in Rocky Mount, NC which is part of the UNC Health system. This role will oversee a fast-paced, patient-centered environment with direct supervision over a team of 70 managing $3.6M in volume. The ideal candidate will have a strong financial background, a history of managing at a major medical facility, a history of overseeing multiple buildings, a track record of proven leadership skills, and the ability to coach, develop, and lead a group of highly-skilled managers. Our Sodexo Health Care Environmental Services/Housekeeping teams work to direct housekeeping operations at health care client locations, partnering with them to deliver innovative solutions. These teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction. At Sodexo Health Care, patients are the heart of everything we do. Our ability to create a clean, healthy and comfortable environment for hospitals is key to the full patient experience. The ideal candidate for this position will:

• be responsible for driving client and patient satisfaction scores;
• provide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control department;
• lead teams and departmental projects and initiatives;
• effectively manage the Unit Operating System; and/or
• support a diverse and inclusive workforce. - Is this opportunity right for you? We are looking for candidates who:
  • have experience leading and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a health care housekeeping system;
  • have experience driving customer service and/or guest satisfaction results in a health care environment is preferred;
  • possess strong leadership skills and can work independently to drive program compliance and reach project target dates of completion;
  • can analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management;
  • have experience effectively managing projects within agreed upon timelines;
  • are results and safety driven;
  • have in-depth knowledge of housekeeping systems and procedures;
  • have experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state and Joint Commission standards;
  • have 3-5 years previous custodial / housekeeping or similar management experience., in a hospital, health care experience preferred but not required;
  • have strong financial acumen and budget management experience;
  • can multi-task and set priorities;
  • are proficient with computers and other technology Sodexo offers you a competitive salary, paid training, extensive education and continuous learning opportunities, and a comprehensive benefits package designed with work-life balance in mind that includes 3 weeks of vacation during the first year of employment. Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and career growth opportunities. - Apply today! Position Summary Provides local account leadership and strategic direction to the on-site Environmental Service exempt and non-exempt level staff (client and/or Sodexo employees) in the delivery of Sodexo Environmental Service programs. Directs business practices in order to uphold Company mission and values and commitments made in the Sodexo/Client contractual agreement.
    Key Duties
    - Establishes safe work environment for clients/ customers/staff.
    - Executes strategic plan in alignment with the scope of service, Sodexo mission & values within our contractual agreement
    - Fully implement and adhere to the Sodexo Clients for Life process
    - Provides team leadership and direction by ensuring cohesiveness among the activities of subordinates to achieve planned outcomes.
    - Ensures compliance with consistency of application of all Sodexo Quality Assurance/Quality Improvement and Regulatory standards within the contractually agreed upon scope of services.
    - Ensures full administration of and adherence to all regulatory, Sodexo, Client, and Regulatory Human Resource standards and requirements
    - Supervises day-to-day work activities by delegating authority, assigning and prioritizing activities, and monitoring compliance to operating standards.
    - Develops, administers, and monitors Sodexo and/or Client budget performance. Develops action plans to ensure performance is in accordance with strategic initiatives and client commitments.
    - Develops and utilizes performance metrics to assist with problem analysis, and development of action plans and solutions
    - Facilitates ongoing effective communications with direct reports, frontline staff, Clients, Customers, and Sodexo Leadership
    - Oversees major repairs and renovation projects by identifying and managing vendors/contractors, including bid process, contract compliance and vendor/contractor performance Qualifications & Requirements Basic Education Requirement - Bachelor's Degree -or equivalent experience Basic Management Experience - -5 years Basic Functional Experience - -5 years
    Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer. Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.

Keywords: Sodexo -Group, Rocky Mount , General Manager 3 - Environmental Services / Custodial, Executive , Rocky Mount, North Carolina