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Customer Care Manager

Company: Confidential
Location: Rocky Mount
Posted on: January 18, 2020

Job Description:

The Customer Service Manager is responsible for leading a team that will respond competently, promptly and efficiently to handle customer service claims. Responsibilities: Lead a team that will follow through to complete customer service requests and work orders Oversee the parts and work orders process: create, pull, distribute, enter, edit, research, report, document Ensure that all work orders, requests for repairs and requests for payments are within requirements Provide polite, ethical, and knowledgeable communication to all customers, ensuring their satisfaction Provide clear, concise (verbal and written) feedback as needed Adhere to and support all company, federal and state processes/procedures/regulations Skills, Knowledge, Experience and Education Ability to communicate clearly and positively at all levels (one-on-one/in front of a group/verbal/non-verbal), including internal and external customers, peers, managers and the home office Sense of urgency, attention to detail Ability to read and interpret documents such as policies, safety rules, operating and maintenance instructions and procedure manuals Ability to write routine reports and correspondence Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals; Ability to compute rate, ratio, and percent and to draw and interpret graphs Working knowledge of Microsoft Office and its components; mainly Word, Excel, PowerPoint and Outlook (calendars and email). Ability to learn new programs, as needed Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations 7 years of experience in customer service, preferred BA/BS degree or higher, preferred Experience leading and managing multiple team members towards improved customer experience Acceptable driving record

Keywords: Confidential, Rocky Mount , Customer Care Manager, Executive , Rocky Mount, North Carolina

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