Member Service Advisor, Greenville (Branch Advisor)
Company: Local Government Federal Credit Union
Location: Greenville
Posted on: March 17, 2026
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Job Description:
Description: OUR CULTURE Our organization believes we can all do
well by doing good. We value the contributions of diverse minds and
prioritize the success and wellbeing of our employees. We also
believe every person in our organization plays a role in supporting
a healthy environment and helping to achieve our goal of prosperity
for all. To this end, we recruit bright, energetic, and talented
people to be members of our team. In return, we offer a dynamic
workplace that presents opportunities for professional advancement
and individual growth. We strive to always display integrity,
self-awareness, courage, and respect for one another while
continuing to seek opportunities to learn. We really believe that
when our employees succeed, our community wins. ABOUT THE POSITION
The Civic Advisor will play a crucial role in providing superior
member experience with enhanced awareness and continued education
of existing products and services. This is accomplished by offering
digital options, processing accurate and professional member
transactions and discovering member centric account solutions. The
Civic Advisor will be a part of the member's journey in exploring
financial goals, building trust through operational soundness and
becoming a frontline touchpoint for members and staff. At the core,
the Civic Advisor will embody Civic's values, policies and vision
while fostering an inclusive environment for both branch staff and
members. NORMAL DAY-TO-DAY WORK * Demonstrates exceptional member
service by providing personalized solutions, creating memorable
interactions and exceeding member expectations. * Builds and
fosters relationships with current and potential members to
increase their financial well-being. * Exhibits adept recognition
and adjustment to member needs while employing active listening
techniques to effectively de-escalate member concerns. Conducts
thorough research to address and resolve member inquiries,
preparing necessary documentation as needed. * Maintains and
balances assigned cash drawer daily, while following operational
procedures and cash limits. Participates in opening and closing
procedures, as needed. * Accurately processes member transaction
requests and responds to member inquiries via various channels in a
timely manner. * Provides lobby support and maintains a strong
knowledge of products and services available to Civic members,
including current promotions. Inform members about products and
services other than those requested based on the member's financial
information. * Assists with in-person opening of deposit and loan
accounts by ensuring all information is received timely and
accurately processed. * Explains loan programs to member, evaluates
their needs and recommends loan options. Complete member and loan
applications and escalate to the lending department as necessary. *
Participate in beta-testing for possible workflow and process
improvement and provide feedback to internal/external resources as
needed. * Educates members on digital solutions by providing
self-service alternatives to manage finances at their convenience.
* Participates in required meetings and trainings while promoting a
positive team environment. Shares knowledge of member feedback and
effective practices. * Collaborates with internal departments to
provide a closed-loop experience for member requests. * Complies
with regulation, policies, procedure and operational guidelines.
Proactively assesses and mitigates operational risks, ensuring
compliance with regulations, audit requests and implements security
measures when appropriate. JOB QUALIFICATIONS Here are a few
qualifications you MUST have to be qualified for this position. *
Minimum 1 - 3 years of customer service experience, or a Bachelor's
degree. * High school diploma or equivalent. * Excellent verbal,
written, telephone and interpersonal communication skills. *
Demonstrated strong customer service skills. * Notary Public in
North Carolina, or ability to achieve in the first 6 months of
employment. * PC proficient, including Microsoft Office (Word,
Excel, PowerPoint, Access, Outlook) and the Internet. * Ability to
function in a Consumer business office environment and utilize
standard office equipment including but not limited to: PC, copier,
telephone, etc. * Ability to lift a minimum of 25 lbs. (file boxes,
computer printer). * Travel required on occasion. Here are a few
qualifications we'd LIKE for you to have. * Credit Union member
service experience. * Knowledge of financial products and services,
mobile and on-line banking a plus. If you have questions about this
position description, please feel welcome to ask. You can reach HR
at: Human Resources 3600 Wake Forest Rd, Raleigh, NC 27609
careers@civicfcu.org Requirements:
PIfda6a008f7fa-29400-39824538
Keywords: Local Government Federal Credit Union, Rocky Mount , Member Service Advisor, Greenville (Branch Advisor), Customer Service & Call Center , Greenville, North Carolina
