SERVICE ADVISOR

Company: Hiester Automotive
Location: Lillington
Posted on: February 13, 2026

Job Description:

Job Description Job Description We are looking for potential employees who want to grow with a progressive company. We are changing the automotive customer service experience! Working alongside Customer Advocates, Service Advisors are trained to provide a world-class service experience to all who enter our doors. At Hiester Automotive Group, the Customer Advocate are responsible for writing up customer tickets and being the main point of contact. This provides the opportunity for our Service Advisors to focus mainly on giving detailed explanations of customer concerns, sell needed repairs, additional service needs, processing Repair Orders, and facilitating approvals and payments for extended warranty and fleet companies. We are a family owned and operated business and strive to provide an excellent work environment. Those who excel can expect to reach great promotion opportunities to other positions within Hiester Automotive Group! We have many opportunities for growth and have promoted several of our employees to management positions, opening many positions across our company. ESSENTIAL RESPONSIBILITIES (include but are not limited to): John Hiester Automotive is currently seeking a full-time Service Advisor to join our team! In this role, you will: Works with customer and technician to identify required maintenance. Advises customers on necessary and recommended services. Offers additional services and repairs to customers. Computes cost of replacement parts and labor to restore vehicle to condition specified by customer. Estimates cost of mechanical, electrical, or other repairs. Enters itemized estimate on service order and explains estimate to customer. Schedules appointments with customer. Meets dealership’s standards for repair and order production. Maintains CSI at or above Company standards Maintains an organized, clean and safe work area Participates in required training Records all hours worked accurately in company timekeeping system Follows rules and regulations. Demonstrates the Company’s Core Values Complies with Company policies and procedures Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties. Other duties as assigned EMPLOYEE BENEFITS Medical Vision Dental Accident Critical Illness Short-Term and Long-Term Disability Plans Life Insurance 401k with company match Employee discounts on vehicle purchases, parts, and service Opportunities for advancement OUR CORE VALUES Character & Integrity Servant Attitude Professional Get-It-Done Attitude Loves People OUR CULTURE We are a company that has been successful by doing the right things and loving and developing our employees from good to great. Hiester Automotive Group is built on core values that create a positive atmosphere. By living our core values, we have built a company that customers and employees love. We are seeking friendly, positive, and goal-oriented individuals to fill open positions immediately! The ideal candidate for a Service Advisor can be characterized as having a professional appearance, a strong will to serve people, and the motivation to do more than expected. We are looking for highly motivated and goal-oriented individuals. If you are professional, have integrity, love people, like to get it done and possess a servant attitude, you may want to speak to us! KNOWLEDGE, SKILLS, & ABILITIES REQUIRED: Must have a valid U.S driver’s license. Must be reliable Team Oriented and positive attitude with high energy personality. Ability to Multitask and stay focused in a fast-paced environment. CDK Drive experience helpful. Professional appearance and attitude required. Minimum one year service writer experience preferred. Strong written and verbal communication skills Strong organizational skills Must be able to pass background check and drug test SERVICE SCHEDULE Closed every Sunday Hours: 8:00 am – 6:00 pm (Varies Per Store) Working a Saturday is compensated by a day off the following week Please provide an updated resume and a statement as to why you would like to be a Service Advisor for our company. Join our team and see why so many customers choose us as their Dealership for Life!™

Keywords: Hiester Automotive, Rocky Mount , SERVICE ADVISOR, Customer Service & Call Center , Lillington, North Carolina