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Help Desk Support Technician

Company: eXcell
Location: Wilson
Posted on: November 10, 2019

Job Description:

Did you know that Gartner positioned as a Leader in its Magic Quadrant for End User Outsourcing? Come work for the leader today! Help Desk Support Technician 2-Month Assignment We re looking for a Tech who will manage and field tickets to appropriate departments. This candidate will manage high-level triage of remote desktop support issues, working with level 3 Techs to set service appointments for end users. A+ certified candidates preferred. TOP 3 Required Skills:

  • Customer service
  • Technical aptitude
  • Willingness to go above & beyond Overview:
  • Provides support to end users on a variety of issues
  • Identifies, researches, and resolves technical problems
  • Responds to telephone calls, e-mail and personnel requests for technical support
  • Documents, tracks, and monitors the problem to ensure a timely resolution
  • Possibly will connect remotely and resolve issues when applicable
  • May involve use of problem management databases and help desk system
  • Relies on instructions and established guidelines to perform the functions of the job
  • Works under immediate supervisionQualifications:
    • Needs high-level familiarity with Office, Chrome, and enterprise support
    • Familiarity with IT Service Dispatch, ticket tracking and/or ticketing systems, such as ServiceNow
    • Comp TIA A+ certification preferred
    • Customer service skills required - speaking with or working remotely with end users to ensure service expectations are met
    • Knowledge of commonly-used tech support concepts, practices, and procedures
    • Ability to follow instructions and established guidelines
    • May require an Associate Degree in a related area W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. ** Supports Equal Employment Opportunity** , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit . - provided by Dice

Keywords: eXcell, Rocky Mount , Help Desk Support Technician, IT / Software / Systems , Wilson, North Carolina

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